In order to maximize our ability to help as many people as possible, and in order to keep things friendly and fun, we have some forum guidelines that we ask you to follow when posting new topics or commenting. I present them below in a delightful series of short “Do’s and Don’ts”
- Focus! If you have multiple problems, make multiple posts.
- Include the following: Distro/version, when you installed, steps to cause the problem, any errors you got.
- Test with a fully updated system before posting a question.
- Tell us what you’ve already tried, and what happened (briefly!).
- Be patient. We are a small team and the work we do here in the forums and on our OSS projects is unpaid volunteer labor. If you’re friendly, and ask good and clear and concise questions, you’re more likely to inspire people to try to help you.
- Remember that if your problem is urgent and affecting your business, etc., you can make it urgent to our business by becoming a paying customer.
- Don’t send PMs to staff asking for one-on-one help. We have a private-by-default issue tracker for customers at https://virtualmin.com/project/issues
- Don’t post sensitive information to the forums (or via private message). If you’re a customer and need us to see something sensitive, create a private ticket in the issue tracker.
- Don’t make zombies. Searching for similar problems is great! But, reviving old posts with new questions is bad. It forces someone to read the whole thread to understand context, and often includes misleading context (your problem may be completely unrelated to the one you’re replying to).
- Don’t change the subject. One question per topic, please.
- Don’t panic if your post gets queued for moderation. Our spam filter is overly aggressive sometimes, but we’ll publish your post as soon as we see it in the queue.
- Don’t share sensitive information. For one-on-one help, become a paying customer and file private tickets in the issue tracker.
- Don’t do bigotry of any sort: racism, sexism, misogyny, homophobia, religious intolerance, etc. You will be banned without warning.
- Don’t be mean. Treat people with respect. We’ll give you a warning if you step over the line, but only once.
- Make suggestions below about anything I’ve missed in this list.
- Improve your situational awareness by reading a few topics before posting your own questions.
Super Important Do
- Include your Linux distribution and version!
Thanks for reading!