| SYSTEM INFORMATION | |
|---|---|
| OS type and version | REQUIRED |
| Virtualmin version | REQUIRED |
Hi,
I cannot give versions as I cannot access the server. I have just updated about 50 packages including a kernel tweak I think and now the server will not start. I cannot even access it over ssh as the connection is refused.
How do I get in to restart it?
Without knowing which service you are using as a host, it’s tricky!
Can you get to a console?
If you can’t access it via ssh, either, it’s not Virtualmin that crashed; Virtualmin is not involved at all. Your server seemingly didn’t recover from the reboot.
You’ll need to see the console error messages to know what’s happening. If it responds to pings, then the kernel booted and the networking layer is up, which points at firewall changes or similar (maybe a cloud-init change at your host, we’ve seen cases where a hosting provider updated cloud-init configuration in such a way that it either broke networking entirely or applied a firewall that broke connections to services).
If you can’t ping, then the new kernel presumably failed to boot.
In all cases, without ssh or Webmin access, you’ll need a console. Most hosts offer a virtual console for their VMs.
Thanks guys,
I am hosted at Ionos and I have access to my account where there is a console but it too is stuck. None of the keys respond but I have been able to download a screenshot (attached).
I will try a few reboots and if that does nothing will contact Ionos to discuss.
The VPS is running Ubuntu 26.04.1 and Virtualmin will be the latest release. It is odd that it has happened immediately after the packet updates.
I will report back.
That’s quite early in the boot process, which hints at a kernel issue. Try booting into the previous kernel. You presumably can see a GRUB boot screen for a couple/few seconds immediately after a reboot; try interrupting it and selecting an older kernel.
If you rebooted after a kernel update, it’s not odd at all. That’s when one would expect a kernel upgrade to take effect, and if it’s going to cause trouble that’s the only opportunity it has to cause trouble.
