This site can’t be reached

jfeuzeu · December 10, 2022, 6:19pm

SYSTEM INFORMATION
OS type and version	Ubuntu Linux 20.04.3
Webmin version	1.981
Virtualmin version	6.17-3
Related packages	SUGGESTED

Hello,
For some reasons, I updated my Virtualmin on “Install Scripts” page and I can no more connect to the server with domain name or IP address.
I’m getting this error bellow when using Chrome browser.

This site can’t be reached

“deseua.com refused to connect.
Try:
Checking the connection
Checking the proxy and the firewall
ERR_CONNECTION_REFUSED”

Could someone help on what to do please? I have very important files there that I would like to get.
Thanks a lot!
Thanks

Joe · December 10, 2022, 6:41pm

I don’t understand what you’re saying you’ve done.

Virtualmin does not update on the Install Scripts page; Install Scripts is for web apps installed into the domains managed by Virtualmin. Virtualmin is installed and upgraded via the system package manager (apt on Ubuntu systems).

And, Virtualmin is not the web server (it is running in Webmin, which has its own web server, independent of Apache or nginx).

So…what did you actually do that broke it? And, I think I’m understanding that your website is no longer responding.

Is Apache (or nginx, you haven’t specified) running? Are there any errors in the error_log?

jfeuzeu · December 10, 2022, 7:25pm

“Virtualmin does not update on the Install Scripts page” I think I misspoke. I believe that I clicked to update something, either it was on “Install All update Nows” in Webmin or I tried to update some installed scripts in Virtualmin.
I can’t access the error_log as I cannot login.
Can I re-installed Webmin and/or Virtualmin without loosing what I had?
Thanks!

Joe · December 10, 2022, 9:29pm

No! Stop right there. Reinstalling is a terrible instinct (in all cases, not just Virtualmin). It can’t fix anything and is very likely to break other things.

OK, I’m understanding that you cannot login to Virtualmin/Webmin? I assume you’re trying to connect on port 10000? (It isn’t indicated in the error above, so I assumed you were talking about your website(s), rather than Virtualmin/Webmin.)

If so, make sure Webmin is running:

systemctl status webmin

If it isn’t, you’ll want to look in /var/webmin/miniserv.error for clues about why, and maybe also the journal (journalctl -fu webmin).

jfeuzeu · December 10, 2022, 10:31pm

“so I assumed you were talking about your website(s), rather than Virtualmin/Webmin”. I cannot connect neither to https://my_domain.com:10000 or https://my_IP.com:10000 nor the website.

Below is the error that I’m getting when trying to open the website:
The website encountered an unexpected error. Please try again later.
Error : Undefined constant PDO::MYSQL_ATTR_USE_BUFFERED_QUERY in Drupal\mysql\Driver\Database\mysql\Connection::open() (line 172 of /home/deseua/domains/s6.deseua.com/public_html/core/modules/mysql/src/Driver/Database/mysql/Connection.php ).

Drupal\mysql\Driver\Database\mysql\Connection::open() (Line: 464) Drupal\Core\Database\Database::openConnection() (Line: 189) Drupal\Core\Database\Database::getConnection() call_user_func_array() (Line: 79) Drupal\Component\DependencyInjection\PhpArrayContainer->createService() (Line: 176) Drupal\Component\DependencyInjection\Container->get() (Line: 212) Drupal\Component\DependencyInjection\PhpArrayContainer->resolveServicesAndParameters() (Line: 62) Drupal\Component\DependencyInjection\PhpArrayContainer->createService() (Line: 176) Drupal\Component\DependencyInjection\Container->get() (Line: 550) Drupal\Core\DrupalKernel->getCachedContainerDefinition() (Line: 895) Drupal\Core\DrupalKernel->initializeContainer() (Line: 472) Drupal\Core\DrupalKernel->boot() (Line: 708) Drupal\Core\DrupalKernel->handle() (Line: 19)

Joe · December 10, 2022, 10:40pm

Don’t mix up two problems. Pick one issue. Are we talking about Virtualmin or are we talking about your website in this topic? And make a new one for the other problem (they are not the same problem or even related…two independent web servers).

Joe · December 10, 2022, 10:40pm

jfeuzeu · December 10, 2022, 10:47pm

OK, please let focus only on accessing Virtualmin and not the website.

Joe · December 10, 2022, 10:54pm

jfeuzeu · December 10, 2022, 11:11pm

How to do that please?

stefan1959 · December 11, 2022, 1:55am

Via a terminal.

Joe · December 11, 2022, 3:25am

Edit: oops, just realized after posting that this thread is about Webmin not being accessible. Nevermind, this won’t help. You’re going to have to hit the command line and run the command I suggested and also look at the miniserv.error log.

Or, if you’re uncomfortable with the terminal…

jfeuzeu · December 11, 2022, 4:21pm

What is that ssh command line please?

RJM_Web_Design · December 11, 2022, 5:31pm

Log into your server using an SSH client (PuTTY, for example) and run the command

cat /var/webmin/miniserv.error

Richard

jfeuzeu · December 11, 2022, 5:44pm

The error log is huge. I’m just sharing the beginning here.
[31/Dec/2021:06:12:31 -0500] miniserv.pl started

[31/Dec/2021:06:12:31 -0500] IPv6 support cannot be enabled without the Socket6 perl module

[31/Dec/2021:06:12:31 -0500] Using MD5 module Digest::MD5

[31/Dec/2021:06:12:31 -0500] Using SHA512 module Crypt::SHA

[31/Dec/2021:06:12:31 -0500] PAM authentication enabled

[31/Dec/2021:06:15:54 -0500] Reloading configuration

[31/Dec/2021:06:15:57 -0500] Reloading configuration

[31/Dec/2021:06:16:00 -0500] Reloading configuration

[31/Dec/2021:06:16:01 -0500] Reloading configuration

[31/Dec/2021:06:17:19 -0500] miniserv.pl started

[31/Dec/2021:06:17:19 -0500] IPv6 support enabled

[31/Dec/2021:06:17:19 -0500] Using MD5 module Digest::MD5

[31/Dec/2021:06:17:19 -0500] Using SHA512 module Crypt::SHA

[31/Dec/2021:06:17:19 -0500] PAM authentication enabled

[31/Dec/2021:06:18:19 -0500] Reloading configuration

[31/Dec/2021:06:18:48 -0500] Reloading configuration

Subroutine list_users redefined at /usr/share/webmin/acl/acl-lib.pl line 42.

Subroutine get_user redefined at /usr/share/webmin/acl/acl-lib.pl line 192.

Subroutine list_groups redefined at /usr/share/webmin/acl/acl-lib.pl line 216.

Subroutine get_group redefined at /usr/share/webmin/acl/acl-lib.pl line 324.

Subroutine list_modules redefined at /usr/share/webmin/acl/acl-lib.pl line 337.

Subroutine list_module_infos redefined at /usr/share/webmin/acl/acl-lib.pl line 348.

Subroutine create_user redefined at /usr/share/webmin/acl/acl-lib.pl line 362.

Subroutine modify_user redefined at /usr/share/webmin/acl/acl-lib.pl line 531.

Subroutine add_old_password redefined at /usr/share/webmin/acl/acl-lib.pl line 756.

Subroutine delete_user redefined at /usr/share/webmin/acl/acl-lib.pl line 787.

Subroutine create_group redefined at /usr/share/webmin/acl/acl-lib.pl line 942.

Subroutine modify_group redefined at /usr/share/webmin/acl/acl-lib.pl line 1037.

Subroutine delete_group redefined at /usr/share/webmin/acl/acl-lib.pl line 1143.

Subroutine group_line redefined at /usr/share/webmin/acl/acl-lib.pl line 1245.

Subroutine acl_line redefined at /usr/share/webmin/acl/acl-lib.pl line 1260.

Subroutine can_edit_user redefined at /usr/share/webmin/acl/acl-lib.pl line 1271.

Subroutine open_session_db redefined at /usr/share/webmin/acl/acl-lib.pl line 1300.

Subroutine delete_session_id redefined at /usr/share/webmin/acl/acl-lib.pl line 1328.

Subroutine delete_session_user redefined at /usr/share/webmin/acl/acl-lib.pl line 1348.

Subroutine rename_session_user redefined at /usr/share/webmin/acl/acl-lib.pl line 1375.

Subroutine create_session_user redefined at /usr/share/webmin/acl/acl-lib.pl line 1394.

Subroutine update_members redefined at /usr/share/webmin/acl/acl-lib.pl line 1421.

Subroutine copy_acl_files redefined at /usr/share/webmin/acl/acl-lib.pl line 1463.

Subroutine copy_group_acl_files redefined at /usr/share/webmin/acl/acl-lib.pl line 1578.

Subroutine copy_group_user_acl_files redefined at /usr/share/webmin/acl/acl-lib.pl line 1596.

Subroutine set_acl_files redefined at /usr/share/webmin/acl/acl-lib.pl line 1618.

Subroutine get_ssleay redefined at /usr/share/webmin/acl/acl-lib.pl line 1656.

Subroutine encrypt_password redefined at /usr/share/webmin/acl/acl-lib.pl line 1678.

Subroutine get_unixauth redefined at /usr/share/webmin/acl/acl-lib.pl line 1707.

Subroutine save_unixauth redefined at /usr/share/webmin/acl/acl-lib.pl line 1729.

Subroutine delete_from_groups redefined at /usr/share/webmin/acl/acl-lib.pl line 1749.

Subroutine get_users_group redefined at /usr/share/webmin/acl/acl-lib.pl line 1768.

Subroutine check_password_restrictions redefined at /usr/share/webmin/acl/acl-lib.pl line 1785.

Subroutine hash_session_id redefined at /usr/share/webmin/acl/acl-lib.pl line 1829.

Subroutine hash_md5_session redefined at /usr/share/webmin/acl/acl-lib.pl line 1851.

Subroutine md5_perl_module redefined at /usr/share/webmin/acl/acl-lib.pl line 1908.

Subroutine session_db_key redefined at /usr/share/webmin/acl/acl-lib.pl line 1930.

Subroutine setup_anonymous_access redefined at /usr/share/webmin/acl/acl-lib.pl line 1944.

Subroutine remove_anonymous_access redefined at /usr/share/webmin/acl/acl-lib.pl line 1992.

Subroutine get_anonymous_access redefined at /usr/share/webmin/acl/acl-lib.pl line 2028.

Subroutine join_userdb_string redefined at /usr/share/webmin/acl/acl-lib.pl line 2051.

Subroutine validate_userdb redefined at /usr/share/webmin/acl/acl-lib.pl line 2067.

Subroutine userdb_table_sql redefined at /usr/share/webmin/acl/acl-lib.pl line 2165.

Subroutine used_for_anonymous redefined at /usr/share/webmin/acl/acl-lib.pl line 2238.

Subroutine get_safe_acl redefined at /usr/share/webmin/acl/acl-lib.pl line 2256.

Subroutine generate_random_session_id redefined at /usr/share/webmin/acl/acl-lib.pl line 2270.

Subroutine check_md5 redefined at /usr/share/webmin/acl/md5-lib.pl line 11.

Subroutine encrypt_md5 redefined at /usr/share/webmin/acl/md5-lib.pl line 29.

Subroutine unix_crypt_supports_md5 redefined at /usr/share/webmin/acl/md5-lib.pl line 117.

Subroutine to64 redefined at /usr/share/webmin/acl/md5-lib.pl line 126.

Subroutine check_sha1 redefined at /usr/share/webmin/acl/md5-lib.pl line 137.

Subroutine encrypt_sha1 redefined at /usr/share/webmin/acl/md5-lib.pl line 145.

Subroutine encrypt_sha1_hash redefined at /usr/share/webmin/acl/md5-lib.pl line 154.

Subroutine check_blowfish redefined at /usr/share/webmin/acl/md5-lib.pl line 162.

Subroutine encrypt_blowfish redefined at /usr/share/webmin/acl/md5-lib.pl line 170.

Subroutine unix_crypt_supports_sha512 redefined at /usr/share/webmin/acl/md5-lib.pl line 194.

Subroutine check_sha512 redefined at /usr/share/webmin/acl/md5-lib.pl line 203.

Subroutine encrypt_sha512 redefined at /usr/share/webmin/acl/md5-lib.pl line 210.

Subroutine validate_password redefined at /usr/share/webmin/acl/md5-lib.pl line 220.

Subroutine is_dictionary_word redefined at /usr/share/webmin/acl/md5-lib.pl line 261.

Use of uninitialized value $access{“role”} in split at /usr/share/webmin/webmin/webmin-lib.pl line 1224.

[31/Dec/2021:06:20:01 -0500] Restarting

[31/Dec/2021:06:20:04 -0500] miniserv.pl started

[31/Dec/2021:06:20:04 -0500] IPv6 support enabled

[31/Dec/2021:06:20:04 -0500] Using MD5 module Digest::MD5

[31/Dec/2021:06:20:04 -0500] Using SHA512 module Crypt::SHA

[31/Dec/2021:06:20:04 -0500] PAM authentication enabled

[31/Dec/2021:06:20:39 -0500] Reloading configuration