I got an email saying my renewal had been successful. I would of liked to get an email 2 weeks before mentioning that my renewal was due.
If this happens, i have not seen it in my inbox.
thanks
We don’t support it at the moment, but we do offer a 30-day money-back guarantee.
We probably should, though. I’ll look into what needs to happen. I implemented it years ago with our maybe first ecommerce system, but I don’t think we’ve had it since…two weeks is maybe too far away (as a lot of people are billed monthly), but one week seems reasonable.
I don’t think we should send pre-due emails for monthly subscriptions. No other services really do that—they just send the invoice after payment. And, it’d honestly just be annoying.
I also prefer it when services notify me of upcoming payments. I’ve enabled a notification email five days before renewal.
Just want to point out that no other services do this for monthly subscription renewals—there’s probably a reason for that! We shouldn’t come up with custom ideas just based on personal preference.
Alright, and just to be clear—emails for manual renewals or failed orders are totally fine! Thanks!
Some services do, some services don’t. The reason they don’t is they don’t want people to cancel just before renewal, but we’re not trying to keep people subscribed just because they forgot to cancel. We’d like to make a lot of money, but I’d rather people be informed consumers of our products.
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A lot of services off the notification email.
One of the benefits is that I can make sure there is money in the account and that I have the correct license for my needs.
All it should say is that in 2 weeks we will bill you for your annual license.
For me it is not about cancelling, it is about planning payment goes smoothly.
Just remembered people are on monthly. I am on an annual payment. Monthly and annual are different.
People on monthly should know, but those on annual should be notified.
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We can’t choose behavior based on monthly or annual, either we send renewal reminders or we don’t…so I compromised on the five day thing.
Aah.
If you get bored add a flag on to annual records for a Boolean etc ..