Hi Niel
Thanks for stepping up to this one.
The scenario you describe is close.
To be clearer though;
We are currently licensed for pro on our servers.
We created an initial virtual server for the customer and provided permissions for the user to create sub-servers. The user is creating additional websites using the sub-server utility and is creating a database for the sub-servers. The user is wanting to create a user to associate with the database for the sub-server. It is this ability to create users for the database that seems to be missing.
regards
Dean