Unable to connect to software.virtualmin.com

I noticed this morning that I was unable to update Virtualmin. Looking into it further I noticed the server is unable to connect to software.virtualmin.com.

I have now tried from several servers and none are able to connect.

Example output:

$ telnet software.virtualmin.com 80
Trying 108.60.199.117…
telnet: Unable to connect to remote host: Connection timed out

$ mtr --report software.virtualmin.com
Start: Fri Apr 14 08:33:33 2017
HOST: web48.lj.io Loss% Snt Last Avg Best Wrst StDev
1.|-- router2-lon.linode.com 0.0% 10 0.6 1.3 0.6 6.5 1.7
2.|-- 109.74.207.12 0.0% 10 2.1 1.1 0.8 2.2 0.5
3.|-- 109.74.207.8 0.0% 10 0.8 1.3 0.8 2.4 0.5
4.|-- 192.80.16.9 0.0% 10 1.1 1.2 1.1 1.9 0.0
5.|-- ae-13.r24.londen12.uk.bb. 0.0% 10 13.9 2.3 0.9 13.9 4.1
6.|-- ae-5.r24.nycmny01.us.bb.g 0.0% 10 67.1 67.6 66.9 70.2 0.9
7.|-- ae-1.r25.nycmny01.us.bb.g 0.0% 10 66.9 67.6 66.9 72.6 1.7
8.|-- ae-9.r22.asbnva02.us.bb.g 0.0% 10 220.4 92.1 77.8 220.4 45.1
9.|-- ae-6.r22.dllstx09.us.bb.g 0.0% 10 107.8 107.8 107.7 107.9 0.0
10.|-- ae-2.r11.dllstx09.us.bb.g 0.0% 10 108.5 108.6 108.5 108.6 0.0
11.|-- ae-1.a01.dllstx09.us.bb.g 0.0% 10 114.3 114.6 112.7 120.9 2.3
12.|-- xe-0-0-8-3.a01.dllstx09.u 0.0% 10 108.4 112.2 108.4 140.9 10.2
13.|-- xe-5-3-0.core3.dllstx01.c 0.0% 10 107.7 109.6 107.6 127.1 6.1
14.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

Lastly I tried from an external service, and same problem:

https://www.adminkit.net/telnet.aspx

$ telnet software.virtualmin.com 80
Connection failed: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 108.60.199.117:80

It’s been fixed. I don’t yet know what caused the outage. The whole host machine where this VM resides was down…so, reboot was needed, and then some poking to get the VMs all back and running happily. I’ll spend more time looking into it after some sleep. (It’s 3:30 AM here…sometimes running our own servers is a pain in the neck.)