Unable to cancel subscription

When I try to cancel my subscription, I follow the instructions but nothing works.

Sign In – Virtualmin takes me to the page where my active subscription shows up, and also one cancelled subscription. This is as it should be.

I click on the subscription number that I want to cancel. I am supposed to be taken to a page that lets me cancel it. Instead I get looped back to where I started:


and this is the message on that page:

Hello David Foy (not David Foy? Log out)

From your account dashboard you can view your recent orders, manage your shipping and billing addresses, and edit your password and account details.

I am never taken to a page that lets me do anything with the subscription.

This has been going on since April.

It is extremely discouraging.

The subscription that I want cancelled is 10061.

David Foy

This is very unexpected issue. We would suggest you to login to virtualmin.com website with another browser (or using incognito tab). It should work! We do not limit anyone to cancel a license.

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