Requesting a certificate for hq-andritz.com, www.hq-andritz.com, mail.hq-andritz.com, admin.hq-andritz.com, webmail.hq-andritz.com from Let’s Encrypt ..
.. request failed : Web-based validation failed :
Saving debug log to /var/log/letsencrypt/letsencrypt.log
Plugins selected: Authenticator webroot, Installer None
Obtaining a new certificate
An unexpected error occurred:
There were too many requests of a given type :: too many failed authorizations (5) for “www.hq-andritz.com” in the last 1h0m0s, retry after 2025-09-09 01:27:43 UTC: see Rate Limits - Let's Encrypt
Please see the logfiles in /var/log/letsencrypt for more details.
DNS-based validation failed :
Saving debug log to /var/log/letsencrypt/letsencrypt.log
Plugins selected: Authenticator manual, Installer None
Obtaining a new certificate
An unexpected error occurred:
There were too many requests of a given type :: too many failed authorizations (5) for “www.hq-andritz.com” in the last 1h0m0s, retry after 2025-09-09 01:27:42 UTC: see Rate Limits - Let's Encrypt
Please see the logfiles in /var/log/letsencrypt for more details.
That’s not the real reason it failed. You’ll need to wait a while, and try again so you can see the real reason it’s failing.
Or, if you happened to copy or screenshot the previous errors, they’ll tell you what actually happened.
It’s usually just that Let’s Encrypt can’t fetch the validation file in .well-known. So, put a file in /home/domain/public_html/.well-known and see if you can browse to it. If you can’t, you need to fix it.
Or, DNS. It looks like you don’t have working DNS for this domain:
joe@kate:~$ host www.hq-andritz.com
Host www.hq-andritz.com not found: 2(SERVFAIL)
joe@kate:~$ host hq-andritz.com
;; communications error to 127.0.0.53#53: timed out
Host hq-andritz.com not found: 2(SERVFAIL)
Obviously can’t get a certificate for a domain you can’t prove you own.
I appears you have fixed it, as I now see A records, at least for some of your names.
joe@kate:~$ host hq-andritz.com
hq-andritz.com has address 104.168.154.254
hq-andritz.com has IPv6 address 2607:5501:3000:23c::2
hq-andritz.com mail is handled by 5 mail.hq-andritz.com.
joe@kate:~$ host www.hq-andritz.com
www.hq-andritz.com has address 104.168.154.254
www.hq-andritz.com has IPv6 address 2607:5501:3000:23c::2