Not receiving mail

Virtualmin
1

Hi All,
It would seem that my server is having issues receiving/delivering mail to its users.

I’ve tried sending email from various accounts to various accounts on the server and none of the mail appears.

this is the last bit of my mail.log:

Oct 2 11:24:06 s1 postfix/smtpd[20177]: NOQUEUE: reject: RCPT from broadband-77-37-164-51.nationalcablenetworks.ru[77.37.164.51]: 554 5.7.1 fontenot@jp.net: Relay access denied; from=santiagokk7@reiriztransport.com to=fontenot@jp.net proto=ESMTP helo=<broadband-77-37-164-51.nationalcablenetworks.ru>
Oct 2 11:24:06 s1 postfix/smtpd[20177]: NOQUEUE: reject: RCPT from broadband-77-37-164-51.nationalcablenetworks.ru[77.37.164.51]: 554 5.7.1 grndzero@jp.net: Relay access denied; from=santiagokk7@reiriztransport.com to=grndzero@jp.net proto=ESMTP helo=<broadband-77-37-164-51.nationalcablenetworks.ru>
Oct 2 11:24:06 s1 postfix/smtpd[20177]: NOQUEUE: reject: RCPT from broadband-77-37-164-51.nationalcablenetworks.ru[77.37.164.51]: 554 5.7.1 fink@jp.net: Relay access denied; from=santiagokk7@reiriztransport.com to=fink@jp.net proto=ESMTP helo=<broadband-77-37-164-51.nationalcablenetworks.ru>
Oct 2 11:24:06 s1 postfix/smtpd[20069]: NOQUEUE: reject: RCPT from broadband-77-37-164-51.nationalcablenetworks.ru[77.37.164.51]: 554 5.7.1 greggn@jp.net: Relay access denied; from=billowsfliq6@rczimmerman.com to=greggn@jp.net proto=ESMTP helo=<broadband-77-37-164-51.nationalcablenetworks.ru>
Oct 2 11:24:06 s1 postfix/smtpd[20069]: NOQUEUE: reject: RCPT from broadband-77-37-164-51.nationalcablenetworks.ru[77.37.164.51]: 554 5.7.1 gnvuogugxtqs@jp.net: Relay access denied; from=billowsfliq6@rczimmerman.com to=gnvuogugxtqs@jp.net proto=ESMTP helo=<broadband-77-37-164-51.nationalcablenetworks.ru>
Oct 2 11:24:06 s1 postfix/smtpd[20069]: NOQUEUE: reject: RCPT from broadband-77-37-164-51.nationalcablenetworks.ru[77.37.164.51]: 554 5.7.1 griffind@jp.net: Relay access denied; from=billowsfliq6@rczimmerman.com to=griffind@jp.net proto=ESMTP helo=<broadband-77-37-164-51.nationalcablenetworks.ru>
Oct 2 11:24:06 s1 postfix/smtpd[20069]: NOQUEUE: reject: RCPT from broadband-77-37-164-51.nationalcablenetworks.ru[77.37.164.51]: 554 5.7.1 gradyn@jp.net: Relay access denied; from=billowsfliq6@rczimmerman.com to=gradyn@jp.net proto=ESMTP helo=<broadband-77-37-164-51.nationalcablenetworks.ru>
Oct 2 11:24:06 s1 postfix/smtpd[20069]: NOQUEUE: reject: RCPT from broadband-77-37-164-51.nationalcablenetworks.ru[77.37.164.51]: 554 5.7.1 farris@jp.net: Relay access denied; from=billowsfliq6@rczimmerman.com to=farris@jp.net proto=ESMTP helo=<broadband-77-37-164-51.nationalcablenetworks.ru>
Oct 2 11:24:06 s1 postfix/smtpd[20069]: NOQUEUE: reject: RCPT from broadband-77-37-164-51.nationalcablenetworks.ru[77.37.164.51]: 554 5.7.1 gtefujhydhd@jp.net: Relay access denied; from=billowsfliq6@rczimmerman.com to=gtefujhydhd@jp.net proto=ESMTP helo=<broadband-77-37-164-51.nationalcablenetworks.ru>
Oct 2 11:24:06 s1 postfix/smtpd[20069]: NOQUEUE: reject: RCPT from broadband-77-37-164-51.nationalcablenetworks.ru[77.37.164.51]: 554 5.7.1 grubbn@jp.net: Relay access denied; from=billowsfliq6@rczimmerman.com to=grubbn@jp.net proto=ESMTP helo=<broadband-77-37-164-51.nationalcablenetworks.ru>
Oct 2 11:24:06 s1 postfix/smtpd[20069]: NOQUEUE: reject: RCPT from broadband-77-37-164-51.nationalcablenetworks.ru[77.37.164.51]: 554 5.7.1 grndzerodd@jp.net: Relay access denied; from=billowsfliq6@rczimmerman.com to=grndzerodd@jp.net proto=ESMTP helo=<broadband-77-37-164-51.nationalcablenetworks.ru>
Oct 2 11:24:06 s1 postfix/smtpd[20069]: NOQUEUE: reject: RCPT from broadband-77-37-164-51.nationalcablenetworks.ru[77.37.164.51]: 554 5.7.1 gaydosh@jp.net: Relay access denied; from=billowsfliq6@rczimmerman.com to=gaydosh@jp.net proto=ESMTP helo=<broadband-77-37-164-51.nationalcablenetworks.ru>
Oct 2 11:24:06 s1 postfix/smtpd[20069]: NOQUEUE: reject: RCPT from broadband-77-37-164-51.nationalcablenetworks.ru[77.37.164.51]: 554 5.7.1 grimmd@jp.net: Relay access denied; from=billowsfliq6@rczimmerman.com to=grimmd@jp.net proto=ESMTP helo=<broadband-77-37-164-51.nationalcablenetworks.ru>
Oct 2 11:24:09 s1 postfix/smtpd[20177]: NOQUEUE: reject: RCPT from broadband-77-37-164-51.nationalcablenetworks.ru[77.37.164.51]: 554 5.7.1 fine4848@jp.net: Relay access denied; from=effectuating4@rimusicexpress.com to=fine4848@jp.net proto=ESMTP helo=<broadband-77-37-164-51.nationalcablenetworks.ru>
Oct 2 11:24:09 s1 postfix/smtpd[20069]: NOQUEUE: reject: RCPT from broadband-77-37-164-51.nationalcablenetworks.ru[77.37.164.51]: 554 5.7.1 greggn@jp.net: Relay access denied; from=lingersk88@roadripping.com to=greggn@jp.net proto=ESMTP helo=<broadband-77-37-164-51.nationalcablenetworks.ru>
Oct 2 11:24:10 s1 postfix/smtpd[20177]: NOQUEUE: reject: RCPT from broadband-77-37-164-51.nationalcablenetworks.ru[77.37.164.51]: 554 5.7.1 geomarscdd@jp.net: Relay access denied; from=effectuating4@rimusicexpress.com to=geomarscdd@jp.net proto=ESMTP helo=<broadband-77-37-164-51.nationalcablenetworks.ru>
Oct 2 11:24:10 s1 postfix/smtpd[20069]: NOQUEUE: reject: RCPT from broadband-77-37-164-51.nationalcablenetworks.ru[77.37.164.51]: 554 5.7.1 gnvuogugxtqs@jp.net: Relay access denied; from=lingersk88@roadripping.com to=gnvuogugxtqs@jp.net proto=ESMTP helo=<broadband-77-37-164-51.nationalcablenetworks.ru>
Oct 2 11:24:11 s1 postfix/smtpd[20177]: NOQUEUE: reject: RCPT from broadband-77-37-164-51.nationalcablenetworks.ru[77.37.164.51]: 554 5.7.1 geomarsc@jp.net: Relay access denied; from=effectuating4@rimusicexpress.com to=geomarsc@jp.net proto=ESMTP helo=<broadband-77-37-164-51.nationalcablenetworks.ru>
Oct 2 11:24:11 s1 postfix/smtpd[20069]: NOQUEUE: reject: RCPT from broadband-77-37-164-51.nationalcablenetworks.ru[77.37.164.51]: 554 5.7.1 griffind@jp.net: Relay access denied; from=lingersk88@roadripping.com to=griffind@jp.net proto=ESMTP helo=<broadband-77-37-164-51.nationalcablenetworks.ru>
Oct 2 11:24:12 s1 postfix/smtpd[20177]: NOQUEUE: reject: RCPT from broadband-77-37-164-51.nationalcablenetworks.ru[77.37.164.51]: 554 5.7.1 fairnn@jp.net: Relay access denied; from=effectuating4@rimusicexpress.com to=fairnn@jp.net proto=ESMTP helo=<broadband-77-37-164-51.nationalcablenetworks.ru>
Oct 2 11:24:12 s1 postfix/smtpd[20069]: NOQUEUE: reject: RCPT from broadband-77-37-164-51.nationalcablenetworks.ru[77.37.164.51]: 554 5.7.1 gradyn@jp.net: Relay access denied; from=lingersk88@roadripping.com to=gradyn@jp.net proto=ESMTP helo=<broadband-77-37-164-51.nationalcablenetworks.ru>
Oct 2 11:24:12 s1 postfix/smtpd[30073]: connect from unknown[41.220.237.90]
Oct 2 11:24:13 s1 postfix/smtpd[30073]: NOQUEUE: reject: RCPT from unknown[41.220.237.90]: 554 5.7.1 gde@gleinstaetten.steiermark.at: Relay access denied; from=hikez@roulette-pp.com to=gde@gleinstaetten.steiermark.at proto=ESMTP helo=
Oct 2 11:24:13 s1 postfix/smtpd[20177]: NOQUEUE: reject: RCPT from broadband-77-37-164-51.nationalcablenetworks.ru[77.37.164.51]: 554 5.7.1 ghk4d@jp.net: Relay access denied; from=effectuating4@rimusicexpress.com to=ghk4d@jp.net proto=ESMTP helo=<broadband-77-37-164-51.nationalcablenetworks.ru>
Oct 2 11:24:13 s1 postfix/smtpd[20069]: NOQUEUE: reject: RCPT from broadband-77-37-164-51.nationalcablenetworks.ru[77.37.164.51]: 554 5.7.1 farris@jp.net: Relay access denied; from=lingersk88@roadripping.com to=farris@jp.net proto=ESMTP helo=<broadband-77-37-164-51.nationalcablenetworks.ru>
Oct 2 11:24:13 s1 postfix/smtpd[30073]: NOQUEUE: reject: RCPT from unknown[41.220.237.90]: 554 5.7.1 gde@gleinstaetten.steiermark.at: Relay access denied; from=winners36@rocknrod.com to=gde@gleinstaetten.steiermark.at proto=ESMTP helo=
Oct 2 11:24:15 s1 postfix/smtpd[30073]: NOQUEUE: reject: RCPT from unknown[41.220.237.90]: 554 5.7.1 gde@gleinstaetten.steiermark.at: Relay access denied; from=solemnizing@rbryon.com to=gde@gleinstaetten.steiermark.at proto=ESMTP helo=
Oct 2 11:24:15 s1 postfix/smtpd[20177]: NOQUEUE: reject: RCPT from broadband-77-37-164-51.nationalcablenetworks.ru[77.37.164.51]: 554 5.7.1 hammn@jp.net: Relay access denied; from=effectuating4@rimusicexpress.com to=hammn@jp.net proto=ESMTP helo=<broadband-77-37-164-51.nationalcablenetworks.ru>
Oct 2 11:24:15 s1 postfix/smtpd[20069]: NOQUEUE: reject: RCPT from broadband-77-37-164-51.nationalcablenetworks.ru[77.37.164.51]: 554 5.7.1 gtefujhydhd@jp.net: Relay access denied; from=lingersk88@roadripping.com to=gtefujhydhd@jp.net proto=ESMTP helo=<broadband-77-37-164-51.nationalcablenetworks.ru>
Oct 2 11:24:15 s1 postfix/smtpd[30073]: disconnect from unknown[41.220.237.90]
Oct 2 11:24:15 s1 postfix/smtpd[20177]: NOQUEUE: reject: RCPT from broadband-77-37-164-51.nationalcablenetworks.ru[77.37.164.51]: 554 5.7.1 hagan@jp.net: Relay access denied; from=effectuating4@rimusicexpress.com to=hagan@jp.net proto=ESMTP helo=<broadband-77-37-164-51.nationalcablenetworks.ru>
Oct 2 11:24:15 s1 postfix/smtpd[20069]: NOQUEUE: reject: RCPT from broadband-77-37-164-51.nationalcablenetworks.ru[77.37.164.51]: 554 5.7.1 grubbn@jp.net: Relay access denied; from=lingersk88@roadripping.com to=grubbn@jp.net proto=ESMTP helo=<broadband-77-37-164-51.nationalcablenetworks.ru>
Oct 2 11:24:16 s1 postfix/smtpd[20177]: NOQUEUE: reject: RCPT from broadband-77-37-164-51.nationalcablenetworks.ru[77.37.164.51]: 554 5.7.1 fontenot@jp.net: Relay access denied; from=effectuating4@rimusicexpress.com to=fontenot@jp.net proto=ESMTP helo=<broadband-77-37-164-51.nationalcablenetworks.ru>
Oct 2 11:24:16 s1 postfix/smtpd[20069]: NOQUEUE: reject: RCPT from broadband-77-37-164-51.nationalcablenetworks.ru[77.37.164.51]: 554 5.7.1 grndzerodd@jp.net: Relay access denied; from=lingersk88@roadripping.com to=grndzerodd@jp.net proto=ESMTP helo=<broadband-77-37-164-51.nationalcablenetworks.ru>
Oct 2 11:24:17 s1 postfix/smtpd[20177]: NOQUEUE: reject: RCPT from broadband-77-37-164-51.nationalcablenetworks.ru[77.37.164.51]: 554 5.7.1 grndzero@jp.net: Relay access denied; from=effectuating4@rimusicexpress.com to=grndzero@jp.net proto=ESMTP helo=<broadband-77-37-164-51.nationalcablenetworks.ru>
Oct 2 11:24:17 s1 postfix/smtpd[20069]: NOQUEUE: reject: RCPT from broadband-77-37-164-51.nationalcablenetworks.ru[77.37.164.51]: 554 5.7.1 gaydosh@jp.net: Relay access denied; from=lingersk88@roadripping.com to=gaydosh@jp.net proto=ESMTP helo=<broadband-77-37-164-51.nationalcablenetworks.ru>
Oct 2 11:24:19 s1 postfix/smtpd[20177]: too many errors after RCPT from broadband-77-37-164-51.nationalcablenetworks.ru[77.37.164.51]
Oct 2 11:24:19 s1 postfix/smtpd[20177]: disconnect from broadband-77-37-164-51.nationalcablenetworks.ru[77.37.164.51]
Oct 2 11:24:19 s1 postfix/smtpd[20069]: too many errors after RCPT from broadband-77-37-164-51.nationalcablenetworks.ru[77.37.164.51]
Oct 2 11:24:19 s1 postfix/smtpd[20069]: disconnect from broadband-77-37-164-51.nationalcablenetworks.ru[77.37.164.51]

Any idea whats causing this issue?

Thanks,
Ashley

2

Howdy,

Looking at the logs there, those errors all look similar, but it almost looks like the addresses it’s trying are random… the first error listed is:

554 5.7.1 fontenot@jp.net: Relay access denied;

Is “jp.net” one of the domains you’re hosting, and “fontenot@jp.net” one of the addresses that should work?

-Eric

3

Hi Eric,
Thanks for replying.

Nope, that domain is not hosted by my server, and neither are any of the others.
How odd.

Any other ideas?

Thanks again,
Ashley

4

Well, that just means you can ignore those particular errors, as they’re unrelated… that’s just a spammer guessing at email addresses.

What we’d need in order to help for your case is the error message you see whenever someone sends an email to an account on your server.

-Eric

5

It seems as if there is no problem sending email to an external address.

The below contains the logs for sending to an external address and receiving a reply from that address:
Oct 3 14:37:21 s1 postfix/smtpd[1453]: connect from cpc1-seac3-0-0-cust78.7-2.cable.virginmedia.com[81.104.188.79]
Oct 3 14:37:21 s1 postfix/smtpd[1453]: 2A0FEFA140AE: client=cpc1-seac3-0-0-cust78.7-2.cable.virginmedia.com[81.104.188.79], sasl_method=PLAIN, sasl_username=me.mydomain
Oct 3 14:37:21 s1 postfix/cleanup[1464]: 2A0FEFA140AE: message-id=4CA89502.5020204@mydomain.com
Oct 3 14:37:21 s1 postfix/qmgr[6039]: 2A0FEFA140AE: from=me@mydomain.com, size=649, nrcpt=1 (queue active)
Oct 3 14:37:21 s1 postfix/smtpd[1453]: disconnect from cpc1-seac3-0-0-cust78.7-2.cable.virginmedia.com[81.104.188.79]
Oct 3 14:37:22 s1 postfix/smtp[1465]: 2A0FEFA140AE: to=external@address.com, relay=gmail-smtp-in.l.google.com[209.85.227.27]:25, delay=0.86, delays=0.07/0/0.14/0.65, dsn=2.0.0, status=sent (250 2.0.0 OK 1286116611 m63si4391501weq.84)
Oct 3 14:37:22 s1 postfix/qmgr[6039]: 2A0FEFA140AE: removed
Oct 3 14:38:06 s1 postfix/qmgr[6039]: 0773CFA142FD: from=<>, size=20993, nrcpt=1 (queue active)
Oct 3 14:38:06 s1 postfix/qmgr[6039]: 362D8FA14315: from=<>, size=5704, nrcpt=1 (queue active)
Oct 3 14:38:06 s1 postfix/qmgr[6039]: D2090FA142D5: from=<>, size=4419, nrcpt=1 (queue active)
Oct 3 14:38:06 s1 postfix/smtp[7206]: connect to veloxzone.com.br[200.223.8.81]:25: Connection refused
Oct 3 14:38:06 s1 postfix/smtp[7206]: D2090FA142D5: to=kyqeyz7450@veloxzone.com.br, relay=none, delay=97198, delays=97198/0.01/0.27/0, dsn=4.4.1, status=deferred (connect to veloxzone.com.br[200.223.8.81]:25: Connection refused)
Oct 3 14:38:06 s1 postfix/smtp[1465]: connect to restonstall.com[67.159.200.132]:25: Connection refused
Oct 3 14:38:06 s1 postfix/smtp[1465]: 0773CFA142FD: to=ecclesiasticsc4@restonstall.com, relay=none, delay=97197, delays=97197/0/0.36/0, dsn=4.4.1, status=deferred (connect to restonstall.com[67.159.200.132]:25: Connection refused)
Oct 3 14:38:06 s1 postfix/smtp[7205]: 362D8FA14315: to=MarcosKammerzell@excite.com, relay=mail-in-excite.roc2.bluetie.com[208.89.132.27]:25, delay=97199, delays=97199/0/0.46/0, dsn=4.0.0, status=deferred (host mail-in-excite.roc2.bluetie.com[208.89.132.27] refused to talk to me: 501 inbound006.roc2.bluetie.com inbound001 501 - Connection Refused: IP Address <109.169.41.61> - HELO/EHLO Invalid or Non-Existent Reverse DNS)
Oct 3 14:39:55 s1 postfix/smtpd[13619]: connect from mail-wy0-f178.google.com[74.125.82.178]
Oct 3 14:39:55 s1 postfix/smtpd[13619]: 0F5C0FA140AE: client=mail-wy0-f178.google.com[74.125.82.178]
Oct 3 14:39:55 s1 postfix/cleanup[13624]: 0F5C0FA140AE: message-id=AANLkTikdg+NhJW5oT6m9T=2wHCZ65getaN5vkHZVwOD=@mail.gmail.com
Oct 3 14:39:55 s1 postfix/qmgr[6039]: 0F5C0FA140AE: from=external@address.com, size=2601, nrcpt=1 (queue active)
Oct 3 14:39:55 s1 postfix/smtp[13626]: 0F5C0FA140AE: to=me.mydomain@s1, orig_to=me@mydomain.com, relay=none, delay=0.2, delays=0.04/0/0.16/0, dsn=5.4.6, status=bounced (mail for s1 loops back to myself)
Oct 3 14:39:55 s1 postfix/cleanup[13624]: 3F55BFA141E3: message-id=20101003143955.3F55BFA141E3@s1.ls12style.co.uk
Oct 3 14:39:55 s1 postfix/qmgr[6039]: 3F55BFA141E3: from=<>, size=4465, nrcpt=1 (queue active)
Oct 3 14:39:55 s1 postfix/bounce[13630]: 0F5C0FA140AE: sender non-delivery notification: 3F55BFA141E3
Oct 3 14:39:55 s1 postfix/qmgr[6039]: 0F5C0FA140AE: removed
Oct 3 14:39:55 s1 postfix/smtp[13626]: 3F55BFA141E3: to=external@address.com, relay=gmail-smtp-in.l.google.com[209.85.227.27]:25, delay=0.55, delays=0/0/0.07/0.47, dsn=2.0.0, status=sent (250 2.0.0 OK 1286116765 m69si4379542weq.112)
Oct 3 14:39:55 s1 postfix/qmgr[6039]: 3F55BFA141E3: removed

Thanks again,
Ashley

6

It would appear that I have fixed the issues I was having.
I opened up the /etc/postfix/main.cf to see if there was anything out of the ordinary there and didn’t see anything that hit me right away. I then started to open the other files it references: /etc/aliases and /etc/mailname

In the /etc/mailname it contained just “s1”. I assumed this to be my hostname for the server, so I changed it to s1.mydomain.com and restarted postfix. I then tested the email and it seemed to be delivered to the correct address.

The thing is, are there any chances of me receiving any of the emails that were sent during the downtime?

thanks,
Ashley

7

It looks like your server’s name is “s1”, but that name isn’t listed in Postfix.

To fix that, you can log into your server over SSH as root, and edit /etc/postfix/main.cf, and add “s1” to the end of the “mydestination” line, then restart Postfix with “/etc/init.d/postfix restart”.

-Eric