I am sorry to have upset you but you are wrong. I am sure OVH do have a capture of my data but they refuse to reload it and claim it does not exist.
I followed THEIR suggestion to increase my disk size which they told me they would migrate my site to. They did not. They migrated me to a larger disk but left the existing image on the same sized partition. The partition was filled so my only access was through their kvm terminal which did not work. I had to reboot to rescue mode and ssh in but they then would not help me resolve the problem. They did not respond to questions on the kvm failure or on the impact of reinstalling a migration snapshot. They then REMOVED the snapshot and said it did not exist. At this point I simply gave up.
I understand the forum rules and I do not like being derogatory about companies but I am afraid OVH compared with other suppliers are simply dreadful. Just read sone of the similar stories on the web and you will understand my irritation. This is not a knee jerk reaction but a considered statement after trying to work with them to rescue the situation.