It might have to do with the user you are logging in as. I think every user will have an assigned default directory. Might need a little more information on the domain and how the user was created.
I think the top level owner is the only one with default access to the default web area. I think others are given access to their own space. I’m not sure. Been over a year since I created spaces.
@stefan1959 I normally just use the main account as ftp login, and it usually works fine. Earlier today I did create a dedicated ftp user and that logged in to the public_html folder as normal, so it’s OK, I guess.
@ID10T strangely enough when I look in file manager there is no ‘domains’ folder for this user but when I look at the other accounts, there is a ‘domains’ folder. Not sure if that’s a clue as to what the issue might be.
As I mentioned though, creating a dedicated ftp user has kind of fixed the issue, so it’s not that big of a deal.
