Cannot login email in outlook

Virtualmin
21

@anuj9122,

Mail Log on Ubuntu is at:

/var/log/mail.log

22

@staff Maybe a bug??

23

Not really a bug, but a misfeature. The System Logs module is capable of viewing all kinds of logs, but it thinks of itself as a syslog management module, so it refuses to work without some syslog package installed.

Ilia made a copy of it for systemd systems that no longer have syslog installed by default as a solution to that problem (I think I would have rather just made the Systems Logs module less stubborn and allow it to work without syslog installed, but Jamie wanted it to be a new module), but that Webmin release isn’t out yet.

So, three solutions:

  1. Just look at the logs some other way! They are plain text (well, the journal isn’t, but the mail log is). You can look at them in several ways, including ssh and File Manager. How are y’all system administrators and afraid to look at text files?
  2. Install rsyslog package and use the System Logs module to view the mail log.
  3. Wait for new Webmin release that has a log viewer module that does not insist on having syslog installed.
1 Like
24

ok Joe

I will wait for the new webmin.

25

@tpnsolutions

I cannt see that file. Please check screenshot

image
image1906×894 178 KB

26

For now, you need to run journalctl -f -u postfix.service command on the console and try sending mail with your Outlook, and see what it prints after you trying to do it.

Also, try using another client, like Mozilla Thunderbird – does it change anything?

Besides, it’s expected that you have installed Virtualmin using official install.sh script and not using some online tutorials.

27

Hi @Joe @Ilia

When will be releasing new webmin. I am still waiting

28

Please check mal.log file
download-2022.7.25_13.18.29-server-(projectok.com).tar.gz (525.2 KB)

29

SASL authentication failure: cannot connect to saslauthd server: No such file or directory

something’s wrong with your email setup
 did you do any manual changes on webmin/virtualmin?
better try reinstalling if you can’t fix it manually
 or get someone to fix it for you

seems like saslauthd is not running, or not running in postfix chroot as it should, or something else


30

the issue is i cannot connect to my email id through outlook. i can send and receive email via usermin

no manual changes have done. just restored my old backup taken from ubuntu 20.04

31

does SASL authentication failure: cannot connect to saslauthd server: No such file or directory , concern with apache.my apache service is not stopped.

32

No!

Please never suggest reinstalling as a solution to problems. That simply cannot fix anything, because after package installation the Virtualmin installer performs additional configuration that is not provided by the package.

33

Of course not. Apache is a web server, has nothing to do with mail.

saslauthd is an authentication server. Restart the saslauthd service, and see if there are any errors. Or if things start acting right.

34

that was a suggestion because user doesn’t know how to debug/fix errors. also this was half suggestion, “or find someone to fix it” was the 2nd.
in anycase reinstallation depends on the system (eg. single domain). sometimes its easier/faster to reinstall, than debug for hours/days/weeks without fixing anything
 a reinstallation shouldn’t take more that a couple of hours.

anyway,
2c

35

Is saslauthd running and did it start at boot time?
You perhaps could see if the file /etc/default/saslauthd contains a line with ‘START=yes’ (without quotes). In a situation like yours for me this line was missing after a clean U22.04 install and vm7-beta-install.sh version 7.0.0-RC8.
Only after I added this line I could send emails from Thunderbird @W10 and an android tablet. Before that I could receive mails and only send from UserMin.

36

cannt see this line ‘START=yes’ in /etc/default/saslauthd

this is the orginal file
saslauthd.zip (1.1 KB)

37

@HansM

Thanks a lot. It’s working fine

38

@Joe @Ilia

Please solve this in the coming Virtualmin

39

It should already be there (and has been for 15 years). Virtualmin-Config/SASL.pm at 6a1ad2642151964b262ecc433d60295bf9ac0f98 · virtualmin/Virtualmin-Config · GitHub

Are you sure your install completed with no errors or warnings? I guess we’ll need to test it locally, as I don’t see anything wrong with what we’re doing in virtualmin-config.

1 Like
40

With U22.04 I did a few error-free installs on a Contabo VPS, all with the the missing START=yes line that before was almost at the top of /etc/default/saslauthd.
I have a few more Contabo VPS running U20.04 and VM, they all have this START statement at the first active line of this file.

Just checked a recent U22.04 install on a Raspberry Pi 4, again the START=yes line is missing. The PI install image I downloaded from ubuntu.com.