Cannot create an archive with a few files

Virtualmin
1
SYSTEM INFORMATION
OS type and version Ubuntu Linux 22.04.5
Usermin version 2.102
Virtualmin version 7.20.2 Pro
Theme version 21.20.7
Apache version 2.4.52
Package updates 95 package updates are available

Using:

  • select all
  • File → create new archive

When I try and create an archive with the files in the image below the process never generates an archive and the blue message never goes away. I have create archives with this setup today whihc have many more files in them.

image
image877×593 29.4 KB

2

Hello,

Does the output of the ps auxwww command show anything interesting while this compress process is running?

3

I do not know.

I can try later if you give some pointers on what to do. I am a windows guy😃

4

Any chance the images directory just happens to be massive?

5

The images are not large

6

Try running the following command to see if compression command actually runs:

ps auxwww | grep -i compress

Also, check the browser console for any errors, but make sure to open it before starting the compression.

1 Like
7

Under my main admin account (not root but sudo account, i.e. the first account not root you create when setting ubuntu up)

I selected all the files and created an archive. No archive was created. I also while the blue message was running, ran the command you requested, I ran it twice just in-case I missed. The results are below

image
image827×187 6.95 KB

Additional

the blue message box never disappears unless I logout and back in again.

I did the same in the actual clients account but this time the archive was created. the archive creation was too quick for me to run the terminal command

image
image822×236 19.2 KB

8

had another failure, but this time a large folder

image
image977×618 57.5 KB

9

Can you open the browser console with the “Network” tab selected, reload the page, try compressing something in the File Manager, and share a screenshot of the browser console?

10

I will do that now :smile:

11

There were two POSTs

  1. clicking on the start/submit button
    POST: https://10.0.0.99:10000/xhr.cgi?xhr-get_command_exists=1&xhr-get_command_exists_name=tar
  2. the act of opening the create new archive
    POST: https://10.0.0.41:10000/extensions/file-manager/compress.cgi?module=filemin&username=thesanderling&overwrite_efiles=false&follow_symlinks=false

image
image1358×157 13.7 KB

create new archive compress button (the second one)

Headers

image
image697×820 36.4 KB

Response

image
image698×244 4.51 KB

12

I wondered about a permissions thing when you said it worked in the “actual clients account”.

13

That’s helpful, thanks!

What is the output of ls -lsad /tmp and mount | grep -E '\s+/\s|\s+/tmp\s+' on your system?