Can login to usermin directly but usermin admin link from virtualmin not working

Hi guys,
for some reason, all of a sudden my admin means of accessing a parrticular client usermin email account in isnt working from virtualmin>edit users>login to usernmin…it throws and error after doing nothing for an eternity.

If i go to web browser and login via that method using clients username and password it works fine.

what may be causing this and how do i fix it?

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