Im logged via IP same blank page…
But it’s possible to write me an step by step the guide to restore the theme?
Thank’s
Launching this command: mkdir /etc/webmin/authentic-theme
I recive cannotcreate directory “/etc/webmin/authentic-theme”: FIle exists
Well, a step-by-step guide is not necessary as updates are supposed to be flawless for the most part. Unfortunately for you it was not and a possible reason for it could be the theme, though we don’t know for sure if that’s the actual reason. Diagnosis by means of forum messages can be such fun.
While we work on eliminating the theme as culprit, here is some documentation for you to look at:
https://docs.virtualmin.com/Webmin/Change_Language_and_Theme
Launching this command: mkdir /etc/webmin/authentic-theme
I recive cannot create directory “/etc/webmin/authentic-theme”: FIle exists
How to fix the theme?
That’s fine, then. The theme has been installed successfully. It is likely not the culprit.
Ok what can I do now?
I am at a loss about what to do next. If I was at the terminal then I would check for a few things. If I knew your domain name or IP address then I would look for errors (right-click | Inspect) in the browser which might give me more clues.
Since I do not have access to either, I am stuck. Maybe someone else can suggest other approaches.
Be assured that your websites and data are not lost, even though my initial attempt at resolving this was unsuccessful.
For what it’s worth, I am not getting a blank page. I am getting in my Chrome browser (after a 30 second wait)
This site can’t be reached
**80.88.91.147** took too long to respond
The connection is timing out. Could you recheck that the firewall has ports 10000 to 10100 open and also post the output of:
netstat -an | grep :10000
It’s not possible to access because i have a firewall, but i dont understand because the ui on webpage dont work… all site are up!
That’s correct, @adlsrl. All sites are up because ports 80 and 443 have been configured to be open in the firewall of Virtualmin as well as any firewall that your VPS host / service provider may offer. However Virtualmin GUI uses port 10000 which may not be open - this seems to be the case based on what I have seen so far. You need to confirm that it is open before we can diagnose this issue further.
Perhaps your VPS host / service provider can assist if you open a trouble ticket with them - just say that you need to let people access port 10000 from the net so could they configure the firewall accordingly.
The GUI port 10000 it’s open probably is an wrong update but i dont have another idea.
It’s possible to find a log?
Log for firewall offered by your VPS host / service provider? I don’t know…
Let’s try something wild that may get you access to Virtualmin even if port 10000 in not open in the VPS host / service provider firewall! This method is perfectly safe and easily reversible if it does not work. In Virtualmin -> antoniodellalibera.it (or any other domain) -> Server Configuration -> Edit Proxy Website, in the " Proxy to URL" field, enter https://80.88.91.147:10000/ and set “Proxying enabled?” to yes. Click “Save and Apply”.
Then open https://www.antoniodellalibera.it/ in the browser. If everything works as I expect, you should see the Virtualmin GUI / login screen instead of the normal website associated with the domain.
I shall await your feedback.
hi, what time zone youre in? I can have look with you, if you dont mind voice call / video call over whatsapp - I actually would like to see what is happening when you load your page from your side. No need to control your pc or anything but we can do via teamviewer or just your phone camera and do trouble shooting as we speak… let me know.
edit I am in UK time…
Hi my time zone is Italy if you want call me, send me an email support@adlgroup.it with you number.
I dont have idea how to set all. I dont understard why the server is up but the ui no after one probably update.
hi sure, are you free now? I mean if not we can do it in another time when you are free. I usually work night shifts and sleep during a days… my days off are thursdays and fridays and during a day time saturdays. sending my email now.
I tried to ping your IP but it timed out.
using the IP address in browser produces a web page,
sorry not much help yet, just trying to see if I can spot anything
I tried mxtoolbox.com for adlhost71.adlweb.com
says DNS Record not found
ah yes - all pings from wlan are blocked 
sorry - next time actually visit the site or perhaps google a bit better. my dns records are fine even lets encrypt provide me so hence my dns is okay perhaps your way you testing it is weird ? 
Never mind… you can re - read the email or google me. its up to you. I would not be able to help you till thursday afternoon as my nights shifts - you know, im key worker and all of the bollox around it… anyway have closer look on your techniques perhaps you doing it wrong… even my gpg is green as well
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