Sent mail 1 over a week ago and second one straight to joe days ago.
Is anyone actually checking mail anymore?
Howdy,
Depending on what you need, your best bet is to open up a request in the Bugs and Issues tracker, or perhaps post a message here in the forums.
Joe and Jamie both have overflowing inboxes, but they regularly check the site here!
-Eric
Where’d you get the idea that email was a good way to reach us? I’d like to correct it, if there’s something indicating that on the website. I get about 500 messages a day. I sometimes get caught up on the weekends…but not always.
Getting support is covered here:
Thats not really what i am looking for.
I am looking for an answer to some questions i may not wish to raise in public and i would expect mailing sales@ would get me an answer when i am looking to upgrade some licenses.
Furthermore running the entire support trough a public bug tracker doesnt seem like a very customer minded way of doing things tbh.
Howdy,
Well, I can definitely appreciate that, I have requests I wouldn’t be comfortable with the public seeing as well.
There’s a “private” checkbox you can mark while filing a request to make it so that only the Virtualmin staff can see it.
-Eric
I am looking for an answer to some questions i may not wish to raise in public and i would expect mailing sales@ would get me an answer when i am looking to upgrade some licenses.
Actually, I do try to respond to sales@ messages the same day. I guess I missed your message. Messages to joe@ are in the normal queue and can take days to get a response (again, 500 messages per day…I’m never caught up).
OK, I see your message. It came in on a weekend, when I was trying to catch up on personal mail. 
Apologies for the lack of reply. I’ll respond via email.