With VirtualMin Pro, as I read it, the support is built into the purchase price? Support is by on-line ticket only?
Yup… if you buy a copy of Virtualmin Pro, it comes with support. That support is provided online via the Support Tracker.
With Pro ‘install manage apps’ in relation to app roundcube, can this be as a global instants? or only per v domain? If not Global do you provide the info on how to correctly set this up?
The Install Scripts are installed in a single domain.
In your case, for RoundCube, my suggestion would be to setup RoundCube in one domain on your server… say, “roundcube.example.com”. Then, I’d setup a redirect so that webmail.anydomain.tld redirects to “roundcube.example.com”. Those redirects can be managed in System Settings -> Server Templates -> Default -> Apache Website.
I’m also keen at trying atmailopen webmail & perhaps atmail6 webmail trial version, if I have probs with this will you provide assistance with Pro license, or am I on my own?
Well, what the support covers is the Virtualmin control panel itself, and it’s interaction with what we call “the Virtualmin stack” – the software it installs and configures. If you’re having trouble using the control panel, you’re struggling to get it to do what you want, or something it does is causing problems with your setup – we’re here to help!
However, we unfortunately can’t be general sysadmins of your server. We also can’t support third party software… we’d go out of business trying You’d need to work with the makers of that software to get atmailopen configured.
If I upgrade to pro, is it better to start fresh, or just upgrade?
I’d suggest simply upgrading… there’s a spot in Virtualmin GPL where you can enter your license information, and it’ll handle upgrading you to Virtualmin Pro. We try to make that as seamless as possible!
Of course, if you try it out and decide it’s just not for you, there’s a 45 day money back guarantee. And there’s a way to get back to the GPL version without reinstalling your entire server.
Feel free to let us know if you have any other questions. Thanks,