Virtualmin license check failure

[Node2]

SYSTEM INFORMATION
OS type and version	Debian 10
Webmin version	2.101
Virtualmin version	7.8.2 Pro

Hi all,

Our recheck license procedure has started failing all of a sudden with no error:

Now re-checking your Virtualmin license ..
.. a problem was detected :

I have checked a few older threads with a similar issue but none of them seem to have the same root cause as ours. Firewall is clear of blocked ips… we can reach the url for validation, and I don’t see anything useful at all in any of the logs…

Where else could I look in order to start debugging this?

[Ilia]

Hello,

If you go to the dashboard and click refresh button at the top right of the dashboard, and then try to re-check your license – does it work then?

This button, e.g.:

[Node2]

Hi @Ilia - It still gives the same problem unfortunatley

[Ilia]

@Node2

It still gives the same problem unfortunatley

If you ping software.virtualmin.com which IP address does it return? We recently updated the IP address for software.virtualmin.com, the new IP address should be 51.158.66.131.

Anyway, check if you can make outgoing connection to software.virtualmin.com:443.

[Node2]

Seems to be OK there too -

root@apollo ~ # ping software.virtualmin.com
PING software.virtualmin.com (51.158.66.131) 56(84) bytes of data.
64 bytes from 131-66-158-51.instances.scw.cloud (51.158.66.131): icmp_seq=1 ttl=54 time=21.9 ms

root@apollo ~ # telnet software.virtualmin.com 443
Trying 51.158.66.131…
Connected to software.virtualmin.com.
Escape character is ‘^]’.

[Ilia]

In this case, I’d suggest using virtualmin change-license command via CLI to re-set your license.