I just restarted the service, but I don’t think that solves the problem.
How do I go about it?
I think your query isn’t working because you’re not on the Scaleway network.
That DNS server only works for IP addresses within their network:
In any case, that would be worth trying a different DNS server, just in case
And yet, my server is indeed hosted by Scaleway. How do I change the DNS server in Virtualmin?
In Webmin => Networking => Network configuration
Change the value in DNS servers to another, for exemple 8.8.8.8 for Google or 1.1.1.1 for Cloudflare
The problem persists; emails are still not reaching Outlook, Gmail, etc., forwarding addresses.
My “/var/log/mail.err” file :
2026-06-29T13:10:14.416627+02:00 sd-102425 opendkim[2608981]: 59A819A0A69: key retrieval failed (s=ovhex1121854-selector1, d=cultureouestmedia.com): ‘ovhex1121854-selector1._domainkey.cultureouestmedia.com’ query timed out
2026-06-29T13:21:03.761784+02:00 sd-102425 opendkim[2608981]: AC87C9A49D6: key retrieval failed (s=mail, d=bi-pole.org): ‘mail._domainkey.bi-pole.org’ query timed out
2026-06-29T13:24:26.092716+02:00 sd-102425 opendkim[2608981]: C79F39A4B9F: key retrieval failed (s=s1, d=gocardless.com): ‘s1._domainkey.gocardless.com’ query timed out
I think I would be inclined to get a better provider if you keep getting these errors
And yet, Scaleway is highly regarded in France. I can’t afford to migrate to another provider. Everything works perfectly, except for this one issue:
Email => successfully received in a genuine hosted mailbox
=> sometimes successfully delivered to forwarding addresses like Gmail or Outlook, though this depends on the sender.
I’ve also noticed that it is always emails from the same senders that fail to forward to Outlook or Gmail accounts, while consistently arriving in the local mailbox.
When you speak of aliases, have set up an alias domain and then added email accounts? I am not 100% sure what your setup is.
However the result you describe in your last post indicates extra tests are happening on the email somewhere.
Does this help to check (set the forwarder temporarily to send to the testing email address)
One other thing, forwarding emails in Virtualmin does not have SRS so the email might not be allowed the other end because it has issues with the real sender (Email envelope?)
I’m not sure it’s actually the provider’s problem. Though I don’t know how opendkim would be failing when all other requests on the server work fine. That doesn’t make sense.
I have several domain names set up on my VirtualMin server, and everything is working fine.
I created an email account (tresorier@xxxx.fr) for one of these domains. When I check this account, I receive all the emails correctly. The account is also configured to forward incoming emails to a Gmail address and a Hotmail address.
The problem is that some emails aren’t being forwarded, even though they do arrive in the “tresorier@xxxx.fr” inbox.
I am part of a group where several people cannot access the “tresorier@xxxx.fr” inbox directly. The goal of the setup was to forward incoming emails straight to their personal email addresses, but they aren’t receiving all of them.
They check the spam box, forwards can be a issue.
check this
https://powerdmarc.com/email-forwarding-best-practices/
read the bit How Email Forwarding Affects Authentication
-
The problem is that some emails aren’t being forwarded, even though they do arrive in the “tresorier@xxxx.fr” inbox.
Specifically, is it Virtualmin not forwarding them, or are they getting blindly dropped at hotmail/outlook.com servers?
-
How restrictive are your
postfixsettings? These can affect delivery. -
Is there a name collision between the primary email and the alias addresses?
- This is a bluesky thought
- what I mean is, the underlying system is mixing up the aliases names and thinks it has forwarded the email because they are so similar.
- Try some different aliases to see if they work any better, use random names.
- Using the same example email verify that email can be forward to a
non-outlook/hotmail/gmailaccount and then try that again on theoutlook/hotmail/gmail
-
Is it a greylisitng issue?
- turn greylisting off
-
Is it an issue with Spamassassain
- turn spamassassain off
-
is it ClamAV
- turn ClamAV off
You need to follow the email in the logs and then you can easily see what is going on.
I have just disabled greylisting for testing purposes.
I realized that the email address “tresorier@xxxxx.fr” was forwarding emails to an address “userxxxx@xxxxx.fr,” which was itself forwarding to a Gmail or Outlook address.
I also tried forwarding directly to an Outlook address as a test.
I am waiting for the next email that isn’t forwarded correctly so I can let you know the result.
Not with me, I had 20 dedicateds with them previously and my email was sold in my opinion and started getting spam bigtime and all related to my storage with them which was reaching limits, kicked them into touch, now with Hetzner who are very correct and professional.
I still use online net for my DNS though, no problems there …
David
Hello,
It still isn’t working; this morning I received an email in the mailbox, but it wasn’t forwarded to my “Hotmail” inbox.
What do you mean by “Postfix” not being configured correctly? What should I check?
I had also disabled SpamAssassin and ClamAV, so the issue doesn’t stem from there either.
what did the log say about the failure ?
I don’t have any errors in the log “/var/log/mail.err”.