Updates not working your repos down? And can you constantly provide an updated list of your IPs, in a .txt file here?

Virtualmin
1

Hello I get this a few times a day, it is very annoying not be able to do the updates at my own schedule, or to constantly enable and disable the virtualmin repos. And I guess it’s on your part; am I wrong?

http://ZZZZZZZ:XXXXXXXXXXX@software.virtualmin.com/rhel/6/x86_64/repodata/repomd.xml: [Errno 12] Timeout on http://ZZZZZZZ:XXXXXXXXXXX@software.virtualmin.com/rhel/6/x86_64/repodata/repomd.xml: (28, ‘Connection timed out after 30000 milliseconds’)
Trying other mirror.
Error: Cannot retrieve repository metadata (repomd.xml) for repository: virtualmin. Please verify its path and try again

http://ZZZZZZZ:XXXXXXXXXXX@software.virtualmin.com/universal/repodata/repomd.xml: [Errno 12] Timeout on http://ZZZZZZZ:XXXXXXXXXXX@software.virtualmin.com/universal/repodata/repomd.xml: (28, ‘Connection timed out after 30001 milliseconds’)
Trying other mirror.
Error: Cannot retrieve repository metadata (repomd.xml) for repository: virtualmin-universal. Please verify its path and try again

XXXXXXXXXXX it’s my license number, but I just checked and it should be available till late 2017?

And of course your reporting system is also down every time I try to report this :slight_smile: so I tried sending this a few days after the events

Collecting domain validation report and config check …
Show validation report …
Show configuration check report …
… done.
Collecting detailed system information …
… done.

Sending support ticket to virtualmin.com …
… failed with HTTP error : HTTP/1.1 404 Not Found

But now, the updates are working, and I still can’t file a ticket :?

Also can you constantly provide an updated list of your IPs, in a .txt file here on the website (and document this somewhere, so people should find out about the link) - just to let people know them and automatically whitelist them accordingly in various firewalls/IDSes. It is good practice. Maybe it’s something on my side, but I don’t know your IPs, they changed, and well… in the future you will surely change them quite a few times; and its easier, more convenient and … sane to post those yourselves and not to let a whole planet searching them manually, periodically :slight_smile: So at least I can check them in my (way too many) IDSes/IPSes…

Thanks!

2

I still can’t submit a ticket, how am I supposed to get help in this case? How can I determine if there is something wrong on your part, or on mine?

3

Mistery solved, my Snort was blocking your IP (one that I didn’t whitelisted)… but for good reason I would say: unencrypted password detected :slight_smile: Can you provide the list of your IPs for easy whitelistings?

…And an answer for someone who couldn’t submit a ticket, would be nice, isn’t it?

4

Howdy,

You are welcome to submit a support ticket using the Support link at the top of the site.

There is an unfortunate issue with the Virtualmin support module that prevents ticket submissions from working within that. But it’s no problem to submit tickets using virtualmin.com, and that will get you access to the premium support tracker.

Our IP’s don’t change frequently, but you can always just do a DNS lookup on them.

Running “host software.virtualmin.com” will return what the IP is (which is currently 108.60.199.117).

-Eric

5

Of course I can see the IPs, problem is what to do when those are changing: things will not work again, until I figure to check everything again. Multiply this by the number of your customers at least, if not users… You should provide a fresh list, a txt/html plain text file file usually, IPs one per line like those for RBLs to let us download it automatically, it’s not such a big deal.

Anyway I will use the website for now. Thanks for the info (BTW, I got no email from the forum that you had replied… maybe some problem there too?)