# Unable to retrieve my website online

**URL:** <https://forum.virtualmin.com/t/unable-to-retrieve-my-website-online/105294>\
**Category:** Help! (Home for newbies)\
**Created:** [April 19, 2020, 11:36am UTC](https://forum.virtualmin.com/t/unable-to-retrieve-my-website-online/105294 "2020-04-19T11:36:11Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Centaro](https://cdn.forum.virtualmin.com/letter_avatar_proxy/v4/letter/c/50afbb/32.png) [@Centaro](https://forum.virtualmin.com/u/Centaro)\
**Post date:** [April 19, 2020, 11:36am UTC](https://forum.virtualmin.com/t/unable-to-retrieve-my-website-online/105294/1 "2020-04-19T11:36:11Z")

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Hello everyone and thank you in advance!

I cannot retrieve my website from the Internet. Here is what I have tried thus far:

> 1- Go to the DHCP and reserve an internal IP for the server.

> 2- Upon installing Virtualmin I give ns1.website1.top as FQDN. Then I create a virtual host and name it the same FQDN.

> 3- On my domain’s DNS tab on my registar, I give my external IPv4 to 2 type-A records: 1 domain record and 1 subdomain record.

> 4- Wait for 24 hours, but there are no results.

> 5- Deleting the A-Type records and creating AAAA-Type records pointing to the server’s IPv6 I get on ip addr. And I added the shared IPv6 address. to the virtual host. But there were no results after 24 hours.

> 6- I have deleted the AAAA records and set up the A records again. I can ping and dig the server, but I cannot retrieve the webpage.

I am now out of ideas.

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**Author:** ![calport](https://cdn.forum.virtualmin.com/user_avatar/forum.virtualmin.com/calport/32/44_2.png) [@calport](https://forum.virtualmin.com/u/calport)\
**Post date:** [April 22, 2020, 5:32am UTC](https://forum.virtualmin.com/t/unable-to-retrieve-my-website-online/105294/2 "2020-04-22T05:32:52Z")

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Have you configured the firewall to allow traffic on ports 80 and 443? I refer to the VPS / NOC / router firewall, not the firewall configured via Virtualmin.

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**Author:** ![Centaro](https://cdn.forum.virtualmin.com/letter_avatar_proxy/v4/letter/c/50afbb/32.png) [@Centaro](https://forum.virtualmin.com/u/Centaro)\
**Post date:** [April 22, 2020, 2:24pm UTC](https://forum.virtualmin.com/t/unable-to-retrieve-my-website-online/105294/3 "2020-04-22T14:24:14Z")

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I did yesterday before you wrote. It took me two weeks of tinkering and reading before finding out … and literally a fer minutes after I do it comes your answer. That was it though … thanks anyway 😆 ❤

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**Author:** ![system](https://cdn.forum.virtualmin.com/uploads/default/original/2X/c/cd96d761e326db4b2bef94886a639109bd7a8e76.svg) [@system](https://forum.virtualmin.com/u/system)\
**Post date:** [April 24, 2020, 2:24pm UTC](https://forum.virtualmin.com/t/unable-to-retrieve-my-website-online/105294/4 "2020-04-24T14:24:14Z")

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Closed on April 24, 2020, 2:24pm UTC

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