Timeout connecting to software.virtualmin.com

OS type and version Ubuntu 20.04.6 LTS
Webmin version 2.105
Virtualmin version
Related packages NULL

Morning all,

Trying to upgrade a ubuntu 20 machine this morning and encountering a timeout connecting to the repo. Could you confirm the status and when this would be functional please.

apt update && apt list --upgradable
Hit:1 http://ppa.launchpad.net/ondrej/apache2/ubuntu focal InRelease
Hit:2 http://ppa.launchpad.net/ondrej/php/ubuntu focal InRelease
Hit:3 http://gb.archive.ubuntu.com/ubuntu focal InRelease
Get:4 http://gb.archive.ubuntu.com/ubuntu focal-updates InRelease [114 kB]
Hit:5 http://gb.archive.ubuntu.com/ubuntu focal-backports InRelease
Get:6 http://gb.archive.ubuntu.com/ubuntu focal-security InRelease [114 kB]
Get:7 http://gb.archive.ubuntu.com/ubuntu focal-updates/main amd64 Packages [3,023 kB]
Get:8 http://gb.archive.ubuntu.com/ubuntu focal-updates/universe amd64 Packages [1,141 kB]
Get:9 http://gb.archive.ubuntu.com/ubuntu focal-security/main amd64 Packages [2,640 kB]
Get:10 http://gb.archive.ubuntu.com/ubuntu focal-security/universe amd64 Packages [916 kB]
Err:11 http://software.virtualmin.com/vm/6/gpl/apt virtualmin-universal InRelease
  Could not connect to software.virtualmin.com:80 (, connection timed out
Err:12 http://software.virtualmin.com/vm/6/gpl/apt virtualmin-focal InRelease
  Unable to connect to software.virtualmin.com:http:
Fetched 7,948 kB in 30s (262 kB/s)
Reading package lists... Done
Building dependency tree
Reading state information... Done
28 packages can be upgraded. Run 'apt list --upgradable' to see them.
W: Failed to fetch http://software.virtualmin.com/vm/6/gpl/apt/dists/virtualmin-universal/InRelease  Could not connect to software.virtualmin.com:80 (, connection timed out
W: Failed to fetch http://software.virtualmin.com/vm/6/gpl/apt/dists/virtualmin-focal/InRelease  Unable to connect to software.virtualmin.com:http:
W: Some index files failed to download. They have been ignored, or old ones used instead.
Listing... Done

Having the same issue here.

Continuing issue…

cannot wget : its not connecting :crazy_face:

Connecting to software.virtualmin.com (software.virtualmin.com)||:80… failed: Connection timed out.

same. also cannot upgrade to pro with my license

same here @ 1604 GMT

Ah, yes I see I am not alone.

Good luck, and thanks - whoever is having to deal with this one!

Same here maybe the @staff can help us soon

I rebooted the instance. I don’t immediately see what was wrong, but it’s working now.


@Joe thanks for that, can confirm it’s working on my instances.

Is there documentation available on setting up a mirror for your repos?


@Joe thank you, working here fine.


I have the same problem in all my virtualmin servers.

Same here in new installation.

I have the same issue

Got the same issue on wget http://software.virtualmin.com/gpl/scripts/install.sh

Connection timed out

Thanks for the heads up!

We’re working on fixing it! Sorry about that!

for future reference and searching, today’s issue (5-Feb-2024) reported and fixed in Software.virtualmin.com down again

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