I reckon technical troubleshooting is different from doctor consultation. Majority of technical problems is solved with the help of forum community. If it can’t be solve remotely, the next step is to ditch the hardware. Don’t waste time further.
“If you follow my posts, you’ll see that I try to help people here for free and spend a good deal of my free time doing so.” I clicked on a few posts randomly and coincidentally, it is all about informing people how difficult it can be and promoting your paid services.
" I charge a fee only if it takes longer and only if you want that. " - Your FIRST unsolicited reply do not answer any of my questions nor providing constructive advice other than responding ambiguously, warning newbies(myself) how complicated the situation can be and promoting your paid service concurrently.
If you don’t see it, I didn’t demand a specific user(yourself) to help. It is non obligated to respond to any thread. I didn’t bug you for your time. You respond to my post self willingly, promote your paid service and mention your time is limited - hence the charge is needed. I find it quite amused.
“I suggested you take a look at the ProFTPD logs and check if the users that receive the error are still correct, did you do that? If you don’t follow my advice, I can’t help you” Thanks for the apparent advice. Of course, check FTP logs for FTP errors. Who checks Dovecot/Postfix log for FTP errors?
A vanilla install refers to a default virtualmin setup. If it gets very complicated, it means this hosting panel is full of flaws. Are you one of the developer, contributor of this software?
That is how I see it, someone just jumped into my post to promote their paid services. It is absolutely nothing wrong to charge for a service but your marketing tactics is distasteful. You respond ambiguously baiting on fears and frustration to sell your paid services.
Yes, your “spare” time is limited. Please do move on to other newbies.
ps: It may not occur to you, I find it impolite to quote/cite someone words by words. But since that is your preferred communication style, I have responded in a similar way.