# Problem receive e-mail - 554 5.7.1

**URL:** <https://forum.virtualmin.com/t/problem-receive-e-mail-554-5-7-1/116574>\
**Category:** Virtualmin\
**Created:** [August 20, 2022, 9:52am UTC](https://forum.virtualmin.com/t/problem-receive-e-mail-554-5-7-1/116574 "2022-08-20T09:52:05Z")\
**Posts on this page:** 6\
**Page:** 1

<div class="post-metadata">

**Author:** ![tom1972](https://cdn.forum.virtualmin.com/letter_avatar_proxy/v4/letter/t/ecc23a/32.png) [@tom1972](https://forum.virtualmin.com/u/tom1972)\
**Post date:** [August 20, 2022, 9:52am UTC](https://forum.virtualmin.com/t/problem-receive-e-mail-554-5-7-1/116574/1 "2022-08-20T09:52:05Z")

</div>

| SYSTEM INFORMATION | |
| --- | --- |
| OS type and version | Ubuntu 20 |
| Webmin version | 1.9 |
| Virtualmin version | 7.1 PRO |
| Related packages | Postfix |

Fresh install, no problem to send and auto-send. Not receive. Correct DNS. Telnet and dig correct information and connected.  
Thank you, waiting for suggestion.  
Regards.

---

<div class="post-metadata">

**Author:** ![Ilia](https://cdn.forum.virtualmin.com/user_avatar/forum.virtualmin.com/ilia/32/10185_2.png) [@Ilia](https://forum.virtualmin.com/u/Ilia)\
**Post date:** [August 21, 2022, 12:43pm UTC](https://forum.virtualmin.com/t/problem-receive-e-mail-554-5-7-1/116574/2 "2022-08-21T12:43:05Z")

</div>

Hello,

Can you please contact your ISP and double check if port `25` is allowed to be used?

---

<div class="post-metadata">

**Author:** ![tom1972](https://cdn.forum.virtualmin.com/letter_avatar_proxy/v4/letter/t/ecc23a/32.png) [@tom1972](https://forum.virtualmin.com/u/tom1972)\
**Post date:** [August 21, 2022, 2:12pm UTC](https://forum.virtualmin.com/t/problem-receive-e-mail-554-5-7-1/116574/3 "2022-08-21T14:12:41Z")

</div>

Virtualmin is on a VPS, and I’ve another VPS on the same server host that works with postfix. How can I configure Virtualmin mail on a different port?  
Thank you.  
Regards.

---

<div class="post-metadata">

**Author:** ![Dibs](https://cdn.forum.virtualmin.com/letter_avatar_proxy/v4/letter/d/ea666f/32.png) [@Dibs](https://forum.virtualmin.com/u/Dibs)\
**Post date:** [August 21, 2022, 2:44pm UTC](https://forum.virtualmin.com/t/problem-receive-e-mail-554-5-7-1/116574/4 "2022-08-21T14:44:05Z")

</div>

I assume both VPS’s have different IP addresses - if so Postfix should be fine on both (using the same port\s).

---

<div class="post-metadata">

**Author:** ![Joe](https://cdn.forum.virtualmin.com/user_avatar/forum.virtualmin.com/joe/32/9_2.png) [@Joe](https://forum.virtualmin.com/u/Joe)\
**Post date:** [August 21, 2022, 9:50pm UTC](https://forum.virtualmin.com/t/problem-receive-e-mail-554-5-7-1/116574/5 "2022-08-21T21:50:00Z")

</div>

We need to see the relevant mail log entries. The client does not have useful information about why it failed.

---

<div class="post-metadata">

**Author:** ![system](https://cdn.forum.virtualmin.com/uploads/default/original/2X/c/cd96d761e326db4b2bef94886a639109bd7a8e76.svg) [@system](https://forum.virtualmin.com/u/system)\
**Post date:** [October 20, 2022, 10:02pm UTC](https://forum.virtualmin.com/t/problem-receive-e-mail-554-5-7-1/116574/7 "2022-10-20T22:02:03Z")

</div>

Closed on October 20, 2022, 10:02pm UTC

This topic was automatically closed 60 days after the last reply. New replies are no longer allowed.