problem adding pop user, then other problems

I can’t add a pop user.

I recently upgraded from GPL to Pro and (not necessarily cause and effect, I haven’t added a user for a while) now I can’t add an email user. I checked the mini-tutorial at:

http://www.virtualmin.com/taxonomy/term/54

and when I get to the virtualmin screen there isn’t an option to Edit Mail and FTP Users.

I tried checking my installation and got a message saying my internal ip address is different from the external (routable) address. I don’t see anything out of the ordinary about this, but the concluding line on that page is that my system is not ready for use by Virtualmin.

So I went to the module configuration page and found a message saying I was “not allowed to access this module.”

I’m logged in as root.

So I haven’t a clue where to go from here.

Ideas?

Dave

Well, the error you’re seeing shouldn’t prevent you from adding users.

Do you see “Edit FTP Users” on the top-left? Or don’t you see anything relating to users at all?

You’ll want to make sure that the “Mail” feature for that particular Virtual Server is enabled in the Edit Virtual Servers screen.

-Eric

OK, I’ve done some more poking around. I have a tld of .com as the primary virtual server. Two other tlds, .ca and .org are in effect as subdomains. When I pick the .com off the list I DO get the option to edit mail and ftp users, when I choose a subdomain that option goes away. The problem is that the users are going to switch in a few days to .ca and drop the use of .com. When I try to add info@ I’m told that the email address already exists. But when I try to send to that address it bounces.

Do you have a suggestion?

It might be helpful for you to know that when I tyried to upgrade to VMPro I got messages in the install log about FATAL errors. But no suggestion about what to do. I’ve reproducd the relevant lines below FYI.

Dave

[root@cserver ~]# cat virtualmin-install.log | grep FATAL
FATAL - 2009-11-25 16:46:34 - Fatal Error Occurred: Installation failed: 0
FATAL - 2009-11-25 16:46:35 - Cannot continue installation.
FATAL - 2009-11-25 16:46:35 - Attempting to remove virtualmin repository configuration, so the installation can be
FATAL - 2009-11-25 16:46:35 - re-attempted after any problems have been resolved.
FATAL - 2009-11-25 16:46:35 - Removing temporary directory and files.
FATAL - 2009-11-25 16:46:35 - If you are unsure of what went wrong, you may wish to review the log
FATAL - 2009-11-25 16:46:35 - in /root/virtualmin-install.log
FATAL - 2009-11-25 19:33:34 - Fatal Error Occurred: Installation of virtualmin-release failed: 1
FATAL - 2009-11-25 19:33:35 - Cannot continue installation.
FATAL - 2009-11-25 19:33:35 - Attempting to remove virtualmin repository configuration, so the installation can be
FATAL - 2009-11-25 19:33:36 - re-attempted after any problems have been resolved.
FATAL - 2009-11-25 19:33:36 - Removing temporary directory and files.
FATAL - 2009-11-25 19:33:36 - If you are unsure of what went wrong, you may wish to review the log
FATAL - 2009-11-25 19:33:36 - in /root/virtualmin-install.log
[root@cserver ~]# cat virtualmin-install.log | grep FATAL
FATAL - 2009-11-25 16:46:34 - Fatal Error Occurred: Installation failed: 0
FATAL - 2009-11-25 16:46:35 - Cannot continue installation.
FATAL - 2009-11-25 16:46:35 - Attempting to remove virtualmin repository configuration, so the installation can be
FATAL - 2009-11-25 16:46:35 - re-attempted after any problems have been resolved.
FATAL - 2009-11-25 16:46:35 - Removing temporary directory and files.
FATAL - 2009-11-25 16:46:35 - If you are unsure of what went wrong, you may wish to review the log
FATAL - 2009-11-25 16:46:35 - in /root/virtualmin-install.log
FATAL - 2009-11-25 19:33:34 - Fatal Error Occurred: Installation of virtualmin-release failed: 1
FATAL - 2009-11-25 19:33:35 - Cannot continue installation.
FATAL - 2009-11-25 19:33:35 - Attempting to remove virtualmin repository configuration, so the installation can be
FATAL - 2009-11-25 19:33:36 - re-attempted after any problems have been resolved.
FATAL - 2009-11-25 19:33:36 - Removing temporary directory and files.
FATAL - 2009-11-25 19:33:36 - If you are unsure of what went wrong, you may wish to review the log
FATAL - 2009-11-25 19:33:36 - in /root/virtualmin-install.log