# Outlook can't connect with mailbox **URL:** \ **Category:** Virtualmin\ **Created:** [February 26, 2022, 7:52pm UTC](https://forum.virtualmin.com/t/outlook-cant-connect-with-mailbox/114139 "2022-02-26T19:52:46Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Jobbedf](https://cdn.forum.virtualmin.com/user_avatar/forum.virtualmin.com/jobbedf/32/4824_2.png) [@Jobbedf](https://forum.virtualmin.com/u/Jobbedf)\ **Post date:** [February 26, 2022, 7:52pm UTC](https://forum.virtualmin.com/t/outlook-cant-connect-with-mailbox/114139/1 "2022-02-26T19:52:46Z")
| SYSTEM INFORMATION | | | --- | --- | | OS type and version | Ubuntu 20.04 | | Webmin version | 1.984 | | Virtualmin version | 6.17-3 | | Related packages | SUGGESTED | Hello, I have virtualmin installed on my server and everything works, reach website, send and receive mail with usermin and roundcube but when I try to set up my mailbox in Outlook it always does not want to connect to the IMAP. I have checked the submain mail. and that refers well to my server, also the ports I have checked and they are open. I am using the settings that Virtualmin gave me to enter in Email clients. That concerns the mail subdomain for imap and smpt and 993 SSL imap and 587 STARTTLS. But with that it still doesn’t work, Outlook doesn’t want to connect to the IMAP. ---
**Author:** ![calport](https://cdn.forum.virtualmin.com/user_avatar/forum.virtualmin.com/calport/32/44_2.png) [@calport](https://forum.virtualmin.com/u/calport)\ **Post date:** [February 26, 2022, 11:00pm UTC](https://forum.virtualmin.com/t/outlook-cant-connect-with-mailbox/114139/2 "2022-02-26T23:00:19Z")
See [Configuring email for third party clients - #2 by calport](https://forum.virtualmin.com/t/configuring-email-for-third-party-clients/111205/2) ---
**Author:** ![Jobbedf](https://cdn.forum.virtualmin.com/user_avatar/forum.virtualmin.com/jobbedf/32/4824_2.png) [@Jobbedf](https://forum.virtualmin.com/u/Jobbedf)\ **Post date:** [February 26, 2022, 11:08pm UTC](https://forum.virtualmin.com/t/outlook-cant-connect-with-mailbox/114139/3 "2022-02-26T23:08:46Z")
Unfortunately, that doesn’t work, either with [hostname.net](http://hostname.net) or [mail.domain.com](http://mail.domain.com). ---
**Author:** ![calport](https://cdn.forum.virtualmin.com/user_avatar/forum.virtualmin.com/calport/32/44_2.png) [@calport](https://forum.virtualmin.com/u/calport)\ **Post date:** [February 27, 2022, 12:21am UTC](https://forum.virtualmin.com/t/outlook-cant-connect-with-mailbox/114139/4 "2022-02-27T00:21:07Z")
There was also a suggestion there to post the relevant log entries… ---
**Author:** ![Jobbedf](https://cdn.forum.virtualmin.com/user_avatar/forum.virtualmin.com/jobbedf/32/4824_2.png) [@Jobbedf](https://forum.virtualmin.com/u/Jobbedf)\ **Post date:** [February 27, 2022, 10:47am UTC](https://forum.virtualmin.com/t/outlook-cant-connect-with-mailbox/114139/5 "2022-02-27T10:47:11Z")
Wich logs? Where can I find that logs? ---
**Author:** ![calport](https://cdn.forum.virtualmin.com/user_avatar/forum.virtualmin.com/calport/32/44_2.png) [@calport](https://forum.virtualmin.com/u/calport)\ **Post date:** [February 27, 2022, 10:56am UTC](https://forum.virtualmin.com/t/outlook-cant-connect-with-mailbox/114139/6 "2022-02-27T10:56:19Z")
See [System Logs - Webmin Documentation](https://doxfer.webmin.com/Webmin/System_Logs) ---
**Author:** ![Jobbedf](https://cdn.forum.virtualmin.com/user_avatar/forum.virtualmin.com/jobbedf/32/4824_2.png) [@Jobbedf](https://forum.virtualmin.com/u/Jobbedf)\ **Post date:** [February 28, 2022, 12:40am UTC](https://forum.virtualmin.com/t/outlook-cant-connect-with-mailbox/114139/7 "2022-02-28T00:40:49Z")
Hey! On the desktop version works it with the mail subdomain but on mobile not with mail and not with the hostname. And in the logs I see only: lost connection after CONNECT from [IP] disconnect from [IP] commands=0/0 ---
**Author:** ![calport](https://cdn.forum.virtualmin.com/user_avatar/forum.virtualmin.com/calport/32/44_2.png) [@calport](https://forum.virtualmin.com/u/calport)\ **Post date:** [February 28, 2022, 4:17am UTC](https://forum.virtualmin.com/t/outlook-cant-connect-with-mailbox/114139/8 "2022-02-28T04:17:58Z")
If you don’t provide logs then we won’t know why exactly the problem occurs but I see you have created another topic on SSL certificate warnings in Outlook. It is always a good idea to create seperate topics for seperate issues 👍 In this case the two may be related. If you solve the SSL certificate warning issue, it might get mail going on desktop and mobile. ---
**Author:** ![system](https://cdn.forum.virtualmin.com/uploads/default/original/2X/c/cd96d761e326db4b2bef94886a639109bd7a8e76.svg) [@system](https://forum.virtualmin.com/u/system)\ **Post date:** [March 8, 2022, 4:18am UTC](https://forum.virtualmin.com/t/outlook-cant-connect-with-mailbox/114139/9 "2022-03-08T04:18:32Z")
Closed on March 8, 2022, 4:18am UTC This topic was automatically closed 8 days after the last reply. New replies are no longer allowed.