We’re developing a problem with mail quotas. Apparently, as the user approaches his quota that figure is being incremented but not zeroed out when the mailbox is emptied. THis is causing users to be unable to access their accounts. A number of clients show the quota in red yet the mail size indicates significantly smaller.
Is this holding on to queued bounces and spam tossed or what. I’ve increased the quota on some only to find it maxed again as the quota used value continues to increase. Where else might this amount be hiding? THis has only been obvious only the last few months. Only deleting the account will clear it.
I’ve checked user’s usermin and there aren’t saved files, sent emails or folder set up.