Hosts messed up and root password not accepted after package updates and reboot

ImBenny · August 5, 2024, 10:46am

SYSTEM INFORMATION
OS type and version	Debian Linux 12
Webmin version	2.111
Virtualmin version	7.20.2
Webserver version	Nginx version 1.22.1
Related packages	php5.6-cgi php5.6-cli php5.6-common php5.6-fpm php5.6-gd php5.6-json php5.6-mysql php5.6-opcache php5.6-readline php5.6-xml php5.6-xsl php5.6-zip php7.4-bcmath php7.4-cgi php7.4-cli php7.4-common php7.4-curl php7.4-fpm php7.4-gd php7.4-json php7.4-mbstring php7.4-mysql php7.4-opcache php7.4-readline php7.4-xml php7.4-xmlrpc php7.4-zip php8.2-bcmath php8.2-cgi php8.2-cli php8.2-common php8.2-curl php8.2-fpm php8.2-mbstring php8.2-mysql php8.2-opcache php8.2-readline php8.2-xml php8.2-zip php8.3-bcmath php8.3-cgi php8.3-cli php8.3-common php8.3-curl php8.3-fpm php8.3-mbstring php8.3-mysql php8.3-opcache php8.3-phpdbg php8.3-readline php8.3-xml

Hello guys,

I get this problem randomly mostly after package updates.
I recognized in Virtualmin there were PHP package updates, I installed them and after that I rebooted the server.
After reboot in Virtualmin the IP of the server switched to 127.0.1.1.
When I want to connect to SSH via PuTTY the root password is not accepted.
I can only use Virtualmin because I was already logged in to the session.
When I logout I cant log back in.

Hosts file after the problem appears:

> # Your system has configured 'manage_etc_hosts' as True.
> # As a result, if you wish for changes to this file to persist
> # then you will need to either
> # a.) make changes to the master file in /etc/cloud/templates/hosts.debian.tmpl
> # b.) change or remove the value of 'manage_etc_hosts' in
> #     /etc/cloud/cloud.cfg or cloud-config from user-data
> #
> 127.0.1.1 s1.gmgaming.hu s1
> 127.0.0.1 localhost
> 
> # The following lines are desirable for IPv6 capable hosts
> ::1 localhost ip6-localhost ip6-loopback
> ff02::1 ip6-allnodes
> ff02::2 ip6-allrouters

Hosts file before problem:

> # Your system has configured 'manage_etc_hosts' as True.
> # As a result, if you wish for changes to this file to persist
> # then you will need to either
> # a.) make changes to the master file in /etc/cloud/templates/hosts.debian.tmpl
> # b.) change or remove the value of 'manage_etc_hosts' in
> #     /etc/cloud/cloud.cfg or cloud-config from user-data
> #
> 87.229.85.193	s1.gmgaming.hu s1
> 127.0.0.1 localhost
> 
> # The following lines are desirable for IPv6 capable hosts
> ::1 ip6-localhost ip6-loopback
> fe00::0 ip6-localnet
> ff00::0 ip6-mcastprefix
> ff02::1 ip6-allnodes
> ff02::2 ip6-allrouters
> ff02::3 ip6-allhosts

This is the second time when this problem appears. I recognized that it mostly happens after package updates then reboot.
The only way I can solve this is restoring a previous backup from the admin panel of the hosting where my VPS is rented from.

Why is this happening and how I can avoid it?

ImBenny · August 5, 2024, 6:36pm

output of update:

Reading package lists...
Building dependency tree...
Reading state information...
The following packages will be upgraded:
  php5.6-cgi php5.6-cli php5.6-common php5.6-fpm php5.6-gd php5.6-json
  php5.6-mysql php5.6-opcache php5.6-readline php5.6-xml php5.6-xsl php5.6-zip
  php7.4-bcmath php7.4-cgi php7.4-cli php7.4-common php7.4-curl php7.4-fpm
  php7.4-gd php7.4-json php7.4-mbstring php7.4-mysql php7.4-opcache
  php7.4-readline php7.4-xml php7.4-xmlrpc php7.4-zip php8.2-bcmath php8.2-cgi
  php8.2-cli php8.2-common php8.2-curl php8.2-fpm php8.2-mbstring php8.2-mysql
  php8.2-opcache php8.2-readline php8.2-xml php8.2-zip php8.3-bcmath
  php8.3-cgi php8.3-cli php8.3-common php8.3-curl php8.3-fpm php8.3-mbstring
  php8.3-mysql php8.3-opcache php8.3-phpdbg php8.3-readline php8.3-xml
51 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.
Need to get 26.8 MB of archives.
After this operation, 14.3 kB of additional disk space will be used.
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[master ee14ae29] saving uncommitted changes in /etc prior to apt run
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 delete mode 120000 systemd/system/cloud-init.target.wants/cloud-init-local.service
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apt-listchanges: Reading changelogs...
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Unpacking php7.4-curl (1:7.4.33-14+0~20240802.94+debian12~1.gbpe16668) over (1:7.4.33-13+0~20240606.93+debian12~1.gbp3bbf86) ...
Preparing to unpack .../24-php7.4-cgi_1%3a7.4.33-14+0~20240802.94+debian12~1.gbpe16668_amd64.deb ...
Unpacking php7.4-cgi (1:7.4.33-14+0~20240802.94+debian12~1.gbpe16668) over (1:7.4.33-13+0~20240606.93+debian12~1.gbp3bbf86) ...
Preparing to unpack .../25-php7.4-bcmath_1%3a7.4.33-14+0~20240802.94+debian12~1.gbpe16668_amd64.deb ...
Unpacking php7.4-bcmath (1:7.4.33-14+0~20240802.94+debian12~1.gbpe16668) over (1:7.4.33-13+0~20240606.93+debian12~1.gbp3bbf86) ...
Preparing to unpack .../26-php7.4-common_1%3a7.4.33-14+0~20240802.94+debian12~1.gbpe16668_amd64.deb ...
Unpacking php7.4-common (1:7.4.33-14+0~20240802.94+debian12~1.gbpe16668) over (1:7.4.33-13+0~20240606.93+debian12~1.gbp3bbf86) ...
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Unpacking php8.2-zip (8.2.22-1+0~20240802.59+debian12~1.gbp464cac) over (8.2.21-1+0~20240704.58+debian12~1.gbpaee42f) ...
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Unpacking php8.2-xml (8.2.22-1+0~20240802.59+debian12~1.gbp464cac) over (8.2.21-1+0~20240704.58+debian12~1.gbpaee42f) ...
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Unpacking php8.2-readline (8.2.22-1+0~20240802.59+debian12~1.gbp464cac) over (8.2.21-1+0~20240704.58+debian12~1.gbpaee42f) ...
Preparing to unpack .../30-php8.2-opcache_8.2.22-1+0~20240802.59+debian12~1.gbp464cac_amd64.deb ...
Unpacking php8.2-opcache (8.2.22-1+0~20240802.59+debian12~1.gbp464cac) over (8.2.21-1+0~20240704.58+debian12~1.gbpaee42f) ...
Preparing to unpack .../31-php8.2-mysql_8.2.22-1+0~20240802.59+debian12~1.gbp464cac_amd64.deb ...
Unpacking php8.2-mysql (8.2.22-1+0~20240802.59+debian12~1.gbp464cac) over (8.2.21-1+0~20240704.58+debian12~1.gbpaee42f) ...
Preparing to unpack .../32-php8.2-mbstring_8.2.22-1+0~20240802.59+debian12~1.gbp464cac_amd64.deb ...
Unpacking php8.2-mbstring (8.2.22-1+0~20240802.59+debian12~1.gbp464cac) over (8.2.21-1+0~20240704.58+debian12~1.gbpaee42f) ...
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Unpacking php8.2-cli (8.2.22-1+0~20240802.59+debian12~1.gbp464cac) over (8.2.21-1+0~20240704.58+debian12~1.gbpaee42f) ...
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Unpacking php8.2-fpm (8.2.22-1+0~20240802.59+debian12~1.gbp464cac) over (8.2.21-1+0~20240704.58+debian12~1.gbpaee42f) ...
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Unpacking php8.2-curl (8.2.22-1+0~20240802.59+debian12~1.gbp464cac) over (8.2.21-1+0~20240704.58+debian12~1.gbpaee42f) ...
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Unpacking php8.2-cgi (8.2.22-1+0~20240802.59+debian12~1.gbp464cac) over (8.2.21-1+0~20240704.58+debian12~1.gbpaee42f) ...
Preparing to unpack .../37-php8.2-bcmath_8.2.22-1+0~20240802.59+debian12~1.gbp464cac_amd64.deb ...
Unpacking php8.2-bcmath (8.2.22-1+0~20240802.59+debian12~1.gbp464cac) over (8.2.21-1+0~20240704.58+debian12~1.gbpaee42f) ...
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Unpacking php8.2-common (8.2.22-1+0~20240802.59+debian12~1.gbp464cac) over (8.2.21-1+0~20240704.58+debian12~1.gbpaee42f) ...
Preparing to unpack .../39-php8.3-xml_8.3.10-1+0~20240802.37+debian12~1.gbp06babf_amd64.deb ...
Unpacking php8.3-xml (8.3.10-1+0~20240802.37+debian12~1.gbp06babf) over (8.3.9-1+0~20240708.36+debian12~1.gbp429c36) ...
Preparing to unpack .../40-php8.3-readline_8.3.10-1+0~20240802.37+debian12~1.gbp06babf_amd64.deb ...
Unpacking php8.3-readline (8.3.10-1+0~20240802.37+debian12~1.gbp06babf) over (8.3.9-1+0~20240708.36+debian12~1.gbp429c36) ...
Preparing to unpack .../41-php8.3-opcache_8.3.10-1+0~20240802.37+debian12~1.gbp06babf_amd64.deb ...
Unpacking php8.3-opcache (8.3.10-1+0~20240802.37+debian12~1.gbp06babf) over (8.3.9-1+0~20240708.36+debian12~1.gbp429c36) ...
Preparing to unpack .../42-php8.3-cli_8.3.10-1+0~20240802.37+debian12~1.gbp06babf_amd64.deb ...
Unpacking php8.3-cli (8.3.10-1+0~20240802.37+debian12~1.gbp06babf) over (8.3.9-1+0~20240708.36+debian12~1.gbp429c36) ...
Preparing to unpack .../43-php8.3-phpdbg_8.3.10-1+0~20240802.37+debian12~1.gbp06babf_amd64.deb ...
Unpacking php8.3-phpdbg (8.3.10-1+0~20240802.37+debian12~1.gbp06babf) over (8.3.9-1+0~20240708.36+debian12~1.gbp429c36) ...
Preparing to unpack .../44-php8.3-mysql_8.3.10-1+0~20240802.37+debian12~1.gbp06babf_amd64.deb ...
Unpacking php8.3-mysql (8.3.10-1+0~20240802.37+debian12~1.gbp06babf) over (8.3.9-1+0~20240708.36+debian12~1.gbp429c36) ...
Preparing to unpack .../45-php8.3-mbstring_8.3.10-1+0~20240802.37+debian12~1.gbp06babf_amd64.deb ...
Unpacking php8.3-mbstring (8.3.10-1+0~20240802.37+debian12~1.gbp06babf) over (8.3.9-1+0~20240708.36+debian12~1.gbp429c36) ...
Preparing to unpack .../46-php8.3-fpm_8.3.10-1+0~20240802.37+debian12~1.gbp06babf_amd64.deb ...
Unpacking php8.3-fpm (8.3.10-1+0~20240802.37+debian12~1.gbp06babf) over (8.3.9-1+0~20240708.36+debian12~1.gbp429c36) ...
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Unpacking php8.3-curl (8.3.10-1+0~20240802.37+debian12~1.gbp06babf) over (8.3.9-1+0~20240708.36+debian12~1.gbp429c36) ...
Preparing to unpack .../48-php8.3-cgi_8.3.10-1+0~20240802.37+debian12~1.gbp06babf_amd64.deb ...
Unpacking php8.3-cgi (8.3.10-1+0~20240802.37+debian12~1.gbp06babf) over (8.3.9-1+0~20240708.36+debian12~1.gbp429c36) ...
Preparing to unpack .../49-php8.3-bcmath_8.3.10-1+0~20240802.37+debian12~1.gbp06babf_amd64.deb ...
Unpacking php8.3-bcmath (8.3.10-1+0~20240802.37+debian12~1.gbp06babf) over (8.3.9-1+0~20240708.36+debian12~1.gbp429c36) ...
Preparing to unpack .../50-php8.3-common_8.3.10-1+0~20240802.37+debian12~1.gbp06babf_amd64.deb ...
Unpacking php8.3-common (8.3.10-1+0~20240802.37+debian12~1.gbp06babf) over (8.3.9-1+0~20240708.36+debian12~1.gbp429c36) ...
Setting up php5.6-common (5.6.40-78+0~20240802.86+debian12~1.gbp864daf) ...
Setting up php8.2-common (8.2.22-1+0~20240802.59+debian12~1.gbp464cac) ...
Setting up php8.2-mysql (8.2.22-1+0~20240802.59+debian12~1.gbp464cac) ...
Setting up php7.4-common (1:7.4.33-14+0~20240802.94+debian12~1.gbpe16668) ...
Setting up php7.4-xmlrpc (1:7.4.33-14+0~20240802.94+debian12~1.gbpe16668) ...
Setting up php7.4-curl (1:7.4.33-14+0~20240802.94+debian12~1.gbpe16668) ...
Setting up php5.6-json (5.6.40-78+0~20240802.86+debian12~1.gbp864daf) ...
Setting up php7.4-mysql (1:7.4.33-14+0~20240802.94+debian12~1.gbpe16668) ...
Setting up php8.2-bcmath (8.2.22-1+0~20240802.59+debian12~1.gbp464cac) ...
Setting up php7.4-bcmath (1:7.4.33-14+0~20240802.94+debian12~1.gbpe16668) ...
Setting up php8.2-zip (8.2.22-1+0~20240802.59+debian12~1.gbp464cac) ...
Setting up php8.2-opcache (8.2.22-1+0~20240802.59+debian12~1.gbp464cac) ...
Setting up php8.2-readline (8.2.22-1+0~20240802.59+debian12~1.gbp464cac) ...
Setting up php8.2-mbstring (8.2.22-1+0~20240802.59+debian12~1.gbp464cac) ...
Setting up php7.4-readline (1:7.4.33-14+0~20240802.94+debian12~1.gbpe16668) ...
Setting up php7.4-mbstring (1:7.4.33-14+0~20240802.94+debian12~1.gbpe16668) ...
Setting up php8.3-common (8.3.10-1+0~20240802.37+debian12~1.gbp06babf) ...
Setting up php5.6-zip (5.6.40-78+0~20240802.86+debian12~1.gbp864daf) ...
Setting up php8.3-mysql (8.3.10-1+0~20240802.37+debian12~1.gbp06babf) ...
Setting up php8.3-mbstring (8.3.10-1+0~20240802.37+debian12~1.gbp06babf) ...
Setting up php8.2-curl (8.2.22-1+0~20240802.59+debian12~1.gbp464cac) ...
Setting up php8.3-readline (8.3.10-1+0~20240802.37+debian12~1.gbp06babf) ...
Setting up php7.4-zip (1:7.4.33-14+0~20240802.94+debian12~1.gbpe16668) ...
Setting up php8.2-xml (8.2.22-1+0~20240802.59+debian12~1.gbp464cac) ...
Setting up php5.6-mysql (5.6.40-78+0~20240802.86+debian12~1.gbp864daf) ...
Setting up php5.6-opcache (5.6.40-78+0~20240802.86+debian12~1.gbp864daf) ...
Setting up php8.3-bcmath (8.3.10-1+0~20240802.37+debian12~1.gbp06babf) ...
Setting up php7.4-opcache (1:7.4.33-14+0~20240802.94+debian12~1.gbpe16668) ...
Setting up php8.3-xml (8.3.10-1+0~20240802.37+debian12~1.gbp06babf) ...
Setting up php5.6-xml (5.6.40-78+0~20240802.86+debian12~1.gbp864daf) ...
Setting up php8.3-opcache (8.3.10-1+0~20240802.37+debian12~1.gbp06babf) ...
Setting up php8.2-cli (8.2.22-1+0~20240802.59+debian12~1.gbp464cac) ...
Setting up php5.6-gd (5.6.40-78+0~20240802.86+debian12~1.gbp864daf) ...
Setting up php7.4-gd (1:7.4.33-14+0~20240802.94+debian12~1.gbpe16668) ...
Setting up php5.6-readline (5.6.40-78+0~20240802.86+debian12~1.gbp864daf) ...
Setting up php5.6-cli (5.6.40-78+0~20240802.86+debian12~1.gbp864daf) ...
Setting up php5.6-xsl (5.6.40-78+0~20240802.86+debian12~1.gbp864daf) ...
Setting up php7.4-json (1:7.4.33-14+0~20240802.94+debian12~1.gbpe16668) ...
Setting up php7.4-xml (1:7.4.33-14+0~20240802.94+debian12~1.gbpe16668) ...
Setting up php8.3-curl (8.3.10-1+0~20240802.37+debian12~1.gbp06babf) ...
Setting up php5.6-fpm (5.6.40-78+0~20240802.86+debian12~1.gbp864daf) ...
Setting up php7.4-cli (1:7.4.33-14+0~20240802.94+debian12~1.gbpe16668) ...
Setting up php8.3-cli (8.3.10-1+0~20240802.37+debian12~1.gbp06babf) ...
Setting up php8.3-cgi (8.3.10-1+0~20240802.37+debian12~1.gbp06babf) ...
Setting up php8.2-fpm (8.2.22-1+0~20240802.59+debian12~1.gbp464cac) ...
Setting up php8.2-cgi (8.2.22-1+0~20240802.59+debian12~1.gbp464cac) ...
Setting up php5.6-cgi (5.6.40-78+0~20240802.86+debian12~1.gbp864daf) ...
Setting up php8.3-phpdbg (8.3.10-1+0~20240802.37+debian12~1.gbp06babf) ...
Setting up php7.4-fpm (1:7.4.33-14+0~20240802.94+debian12~1.gbpe16668) ...
Setting up php7.4-cgi (1:7.4.33-14+0~20240802.94+debian12~1.gbpe16668) ...
Setting up php8.3-fpm (8.3.10-1+0~20240802.37+debian12~1.gbp06babf) ...
Processing triggers for man-db (2.11.2-2) ...
Processing triggers for php8.2-cli (8.2.22-1+0~20240802.59+debian12~1.gbp464cac) ...
Processing triggers for php5.6-cli (5.6.40-78+0~20240802.86+debian12~1.gbp864daf) ...
Processing triggers for php5.6-fpm (5.6.40-78+0~20240802.86+debian12~1.gbp864daf) ...
Processing triggers for php7.4-cli (1:7.4.33-14+0~20240802.94+debian12~1.gbpe16668) ...
Processing triggers for php8.3-cli (8.3.10-1+0~20240802.37+debian12~1.gbp06babf) ...
Processing triggers for php8.3-cgi (8.3.10-1+0~20240802.37+debian12~1.gbp06babf) ...
Processing triggers for php8.2-fpm (8.2.22-1+0~20240802.59+debian12~1.gbp464cac) ...
Processing triggers for php8.2-cgi (8.2.22-1+0~20240802.59+debian12~1.gbp464cac) ...
Processing triggers for php5.6-cgi (5.6.40-78+0~20240802.86+debian12~1.gbp864daf) ...
Processing triggers for php8.3-phpdbg (8.3.10-1+0~20240802.37+debian12~1.gbp06babf) ...
Processing triggers for php7.4-fpm (1:7.4.33-14+0~20240802.94+debian12~1.gbpe16668) ...
Processing triggers for php7.4-cgi (1:7.4.33-14+0~20240802.94+debian12~1.gbpe16668) ...
Processing triggers for php8.3-fpm (8.3.10-1+0~20240802.37+debian12~1.gbp06babf) ...
[master c274b516] committing changes in /etc made by "apt-get -y install php5.6-cgi php5.6-cli php5.6-common php5.6-fpm php5.6-gd php5.6-json php5.6-mysql php5.6-opcache php5.6-readline php5.6-xml php5.6-xsl php5.6-zip php7.4-bcmath php7.4-cgi php7.4-cli php7.4-common php7.4-curl php7.4-fpm php7.4-gd php7.4-json php7.4-mbstring php7.4-mysql php7.4-opcache php7.4-readline php7.4-xml php7.4-xmlrpc php7.4-zip php8.2-bcmath php8.2-cgi php8.2-cli php8.2-common php8.2-curl php8.2-fpm php8.2-mbstring php8.2-mysql php8.2-opcache php8.2-readline php8.2-xml php8.2-zip php8.3-bcmath php8.3-cgi php8.3-cli php8.3-common php8.3-curl php8.3-fpm php8.3-mbstring php8.3-mysql php8.3-opcache php8.3-phpdbg php8.3-readline php8.3-xml"
 1 file changed, 1 insertion(+), 1 deletion(-)

I can see there are some cloud-init realted lines.
I tried that out I disabled all cloud-init services but the problem appears again after reboot.

Joe · August 5, 2024, 7:09pm

This is unrelated to Virtualmin. We don’t modify network configuration on updates (or without being explicitly told to do so in the network configuration module, which you shouldn’t use on a system at a web hosting provider…they configure network, you leave it alone).

It is probably the reboot that’s the trigger, rather than the update.

cloud-init is how most web hosting providers and cloud providers configure things like network. So, disabling it is probably a bad thing. It’s possible your host has pushed a cloud-init update that broke things. That’s be a question for your hosting provider.

ImBenny · August 5, 2024, 7:41pm

Thank you for reply!

I took up contact with my hosting provider and he recommended that I should delete cloud-init packages when the system is stable.

I will try this out tomorrow.

ImBenny · August 6, 2024, 8:38am

It seems removing cloud-init with the following commands fixed the problem:

apt-get remove could-init
apt-get purge cloud-init

It works only on that state when the server is good. So I needed to load a backup from that time when the server ran well.

After that I did a sudo reboot and hosts still good.
I installed updates, then reboot, still good.
I did a reboot from SSH, and another from Virtualmin and still good.

I hope it will stay good.

Thank you for helping!

Best regards!

Benny

Joe · August 6, 2024, 4:53pm

So, I think that probably confirms the problem is something your hosting provider has done wrong with their cloud-init configuration.

system · August 14, 2024, 4:53pm

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