# Help my website is down for 500 internal error **URL:** \ **Category:** Virtualmin\ **Created:** [March 22, 2019, 7:30am UTC](https://forum.virtualmin.com/t/help-my-website-is-down-for-500-internal-error/60154 "2019-03-22T07:30:16Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![LeGiangAnh](https://cdn.forum.virtualmin.com/user_avatar/forum.virtualmin.com/legianganh/32/2649_2.png) [@LeGiangAnh](https://forum.virtualmin.com/u/LeGiangAnh)\ **Post date:** [March 22, 2019, 7:30am UTC](https://forum.virtualmin.com/t/help-my-website-is-down-for-500-internal-error/60154/1 "2019-03-22T07:30:16Z")
My website [https://autochesslegends.com/](https://autochesslegends.com/) is down today with 500 internal error. Error log: ` [Fri Mar 22 14:27:38.915992 2019] [cgi:error] [pid 4076] [client 123.28.46.189:53784] AH01215: suexec policy violation: see suexec log for more details: /home/autochesslegends/cgi-bin/php7.2.cgi, referer: http://autochesslegends.com/ [Fri Mar 22 14:27:38.916191 2019] [cgi:error] [pid 4076] [client 123.28.46.189:53784] End of script output before headers: php7.2.cgi, referer: http://autochesslegends.com/ [Fri Mar 22 14:28:02.005887 2019] [cgi:error] [pid 2768] [client 35.197.135.239:39668] AH01215: suexec policy violation: see suexec log for more details: /home/autochesslegends/cgi-bin/php7.2.cgi [Fri Mar 22 14:28:02.006066 2019] [cgi:error] [pid 2768] [client 35.197.135.239:39668] End of script output before headers: php7.2.cgi ` suexec log: ` [2019-03-22 14:29:00]: uid: (1003/autochesslegends) gid: (1004/autochesslegends) cmd: php7.2.cgi [2019-03-22 14:29:00]: directory is writable by others: (/home/autochesslegends/cgi-bin) [2019-03-22 14:29:02]: uid: (1003/autochesslegends) gid: (1004/autochesslegends) cmd: php7.2.cgi [2019-03-22 14:29:02]: directory is writable by others: (/home/autochesslegends/cgi-bin) ` Ubuntu 18.04. ---
**Author:** ![acosonic](https://cdn.forum.virtualmin.com/user_avatar/forum.virtualmin.com/acosonic/32/762_2.png) [@acosonic](https://forum.virtualmin.com/u/acosonic)\ **Post date:** [March 22, 2019, 8:44am UTC](https://forum.virtualmin.com/t/help-my-website-is-down-for-500-internal-error/60154/2 "2019-03-22T08:44:00Z")
What does suexec log say? Try chmod a-r on that directory… chmod a-r /home/autochesslegends/cgi-bin ---
**Author:** ![kpsingh](https://cdn.forum.virtualmin.com/letter_avatar_proxy/v4/letter/k/a3d4f5/32.png) [@kpsingh](https://forum.virtualmin.com/u/kpsingh)\ **Post date:** [March 22, 2019, 8:54am UTC](https://forum.virtualmin.com/t/help-my-website-is-down-for-500-internal-error/60154/3 "2019-03-22T08:54:16Z")
1. Pls check Permissions of the directory wherein your website pages are there. 2. If Website is in PHP check whether your php platform is supporting current php version ( 7.2 in the logs shown here. ---
**Author:** ![system](https://cdn.forum.virtualmin.com/uploads/default/original/2X/c/cd96d761e326db4b2bef94886a639109bd7a8e76.svg) [@system](https://forum.virtualmin.com/u/system)\ **Post date:** [April 30, 2020, 6:11am UTC](https://forum.virtualmin.com/t/help-my-website-is-down-for-500-internal-error/60154/4 "2020-04-30T06:11:08Z")
Closed on April 30, 2020, 6:11am UTC