You are correct. I just spun up a new server and the FTP Directory Restrictions are right there.
Is there a way to reinstall that feature on the faulty server?
There’s only one thing that makes any sense to me: when that VS was created, it was created as a customer server that didn’t have root access.
I’ve seen people do that by setting up default templates for virtual servers and then inadvertently assigning the wrong template to one that they create.
If that is the case, then I would think you’d have to create a new one and migrate. I’m not aware of a way to change that.
The only thing I can think of is to go to that virtual server, and under Administrative Options (Right under the Edit Databases Tab) try to add a new extra administrator and see if that user has access to it after you log in with it.