Sorry its 5 am in the morning here and I’m still actually in bed. Only awake because a possum broke into our house through an open window about 4am and bloody woke me up knocking things on the floor as it apparently left again with what ever “loot” it could carry ^_^!
So,
You need to run an port scan to see if port 10000 is open from outside.
I don’t know anything about your hosting provider but I do know 100% Vultr is cheaper on the smaller instances, and works reliably. Google cloud also works well but they restrict mail outgoing ports (so you have to use a mail relay such as sendgrid with GCC) personally I have this far found Vultr has better performance than GCC…noticeably better (and it’s less than half the price)