joe - do you offer any sort of “emergency” virtualmin repair service for a fee?
We generally don’t, but send me a PM. I think this is much easier to fix than you’re thinking.
If you deleted every profile inside apache the only thing you shall do is reinstall the WHOLE server. That’s it. No need to poke around so much. As long as apache no longer have configuration nothing will work on an apache server.
Apache itself probably no longer know he is supposed to be apache lol
Reinstall everything and it will good. Back up you web app and it’s DB first
You see this @Joe (I will ping @Ilia too), according to me, is tipically what shall be payfull. Offer a premium payfull support (when there is a need of more complex intervention) would really be good for the team.
My opinion, no harms
fortunately, my server hosting company did have a backup service that I was unaware of. sorta saved my 🫏. that is the sort of thing I really hate to rely on. It reminds me of the time Captain Picard had to ask Q for help during the first encounter with the Borg.
lesson learned.
EDIT: if nothing else, this serves as a reminder to be able to restore everything on a moments notice. this whole episode has been very embarrassing.
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I should also point out that all of us in the virtualmin/webmin community should really be proud of the tech team who stand behind webmin/virtualmin.
its sort of been an informal goal of mine to somehow “make a difference” in life. (hopefully a positive difference). at this point, I doubt that will ever happen, but its nice to know that Joe Cooper, Iiad, and Jamie have done exactly that.
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We all have other jobs, so the ability to drop everything and spend maybe hours sorting out a problem (this particular case did expand into a quite long set of issues, much bigger than I expected). Because it was a weekend, and because the initial issue was caused by a bug in Virtualmin (what happened after the bug and the lack of backups was where things really got out of hand in this case, but still, we started it, so I felt some responsibility), I was willing to look deeper into this one.
But, we can’t realistically commit to that 24/7, which I think is what people expect of emergency support that costs a lot of money. Because we’re all in different time zones all over the world, we do usually respond within a couple of hours for Pro support issues, but we can’t promise that, especially if “respond” means more than “take a few minutes to read the issue, ask follow-up questions, suggest next troubleshooting steps, suggest a solution, or dig up relevant documentation”.
As we’ve discussed in a couple of recent threads about licenses and support and how we make money (and how we don’t make enough money to work on Virtualmin full-time), it’s probably true that the path to sustainability for the company is to make support a profit center. That’s the path a lot of OSS companies have taken, others do SaaS versions of the software. We’ve discussed both, and probably will try both this year, to one degree or another, but we don’t want to promise something we can’t deliver, and right now “emergency support on-demand 24/7 for a big price” is not something we can deliver. We’d need to either have a couple of us working full-time or hire a couple of new people; financially neither is tenable, right now.
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Just on that subject Joe, imagine if Virtualmin got taken over by venture capitalists or eg Broadcom, how much would they start charging for Virtualmin?
Personally I would be happy if you doubled the cost, still excellent value and we all know it’s to improve the service and not just for you to buy a Ferrari. 
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Randomz - that is the stuff of nightmares. after watching MySql and Centos be ruined, please don’t scare me like that…!
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Sometimes, it’s simply about buying a regular car, not a fancy one.
sometimes its simply about not allowing some multinational company to wreck a wonderful tool that so many people depend upon. do you even use X(twitter) anymore? 
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I don’t like what happened to Twitter, and I really miss the bird, however, I’ve always been strongly opposed to any form of censorship.
This thread is about to derail. We should stop here.
This thread has gone way off-topic, but Xitter censors far more aggressively now than before Musk bought it. It’s just changed who gets censored.
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Like I said, from my perspective, it wasn’t the right thing to do then, and it isn’t now.
Agreed!
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