Account can send but not receive email?


I have a few accounts set up on my server which can send and receive email just fine. However, I have one account which just won’t receive anything.

If I send a message to the address, I get the following response.

Status: 5.2.0
Diagnostic-Code: x-unix; can’t create user output file

I have read that this message may be due to using up all of your quota but it is completely empty.

The only odd thing I have noticed is in the ‘edit mail and ftp users’ section for the account it says
Disk Quota: 50MB
Quota Used: Unlimited

Can anyone suggest a solution?

Any advice appreciated.


If you log into your server over SSH, what output do you see if you type:

quota -v USERNAME

The information you’re seeing in Virtualmin is odd… it shouldn’t say “Unlimited” for “Quota Used”, that doesn’t make sense… so something may be awry there :slight_smile:



This is what I get using the above command:

Filesystem blocks quota limit grace files quota limit grace /dev/simfs 0 51200 51200 1 0 0

Yeah, that output seems normal.

Is this by chance an FTP user? If so, are you able to upload files as that user?



I managed to get it working by deleting and re-creating the account.
No idea what was going wrong though!

Thanks for your help.